Cynthia Sosa
Hutto,TX
Summary
Results-oriented professional with expertise in compliance monitoring and resource management. Demonstrated ability to analyze complex inquiries and implement strategies that improve operational efficiency and employee performance. Skilled in maintaining regulatory standards and resolving financial discrepancies in high-stakes environments. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
Work History
Lead Defense Travel Administrator
TXARNG
Austin, TX
08.2024 - Current
- Serves as the state primary point of contact for managing and overseeing Defense Travel System (DTS) functions supporting both TXARNG Soldiers and Civilians conducting state-related operations and deployments
- Provides system policy and procedural support, promoting fiscal responsibility and accountability over the expenditure of government funds throughout temporary duty (TDY) missions and requirements of Commanders in the regions.
- Through program oversight, manages the overall program, ensures compliance with travel policies and procedures, generates and works reports and maintains accurate traveler profiles.
- Works with Resource Manager (RM) Offices and Comptroller to verify funding data and identify issues with payments or obligations.
- Resolves financial errors and rejects allowing proper system interfaces with the General Enterprise Business System (GFEBS).
- Generates and works reports required by regulation and army business rules to manage and monitor travel activity, finances, troubleshooting delays, and compliance across the organization.
- Responsible as a debt management monitor (DMM) in tracking, processing, and resolving travel related debts incurred by individuals while on official duty.
- Collaborates closely with the TXARNG commands in properly managing their internal organizations with the administrative setup structure, access levels and system report data.
Inspector General NCO/NCOIC
TXARNG
Austin, TX
09.2020 - 11.2023
- Ensured compliance with all relevant federal laws and regulations governing inspector general activities.
- Managed a comprehensive Case Management System, overseeing the intake, analysis, and resolution of complex organizational inquiries.
- Conducted audits of financial and operational activities to ensure compliance with applicable laws, regulations, and policies.
- Investigated allegations of employee misconduct and waste, fraud, abuse in government operations.
- Analyzed data and prepared reports summarizing findings to senior management.
- Drafted recommendations based on audit results that could improve the efficiency of government operations.
- Monitored progress of corrective action plans implemented as a result of audit findings.
- Maintained accurate records of all investigations conducted by the Inspector General's office.
- Advised department heads on methods for improving their processes or procedures for greater efficiency.
- Created detailed documentation outlining evidence obtained during inspections or investigations.
- Assisted in developing training programs for new inspectors or investigators within the organization.
- Reviewed existing policies and procedures for relevance and effectiveness in meeting organizational goals.
- Facilitated communication between agency staff members concerning ongoing investigations or inquiries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
36th Infantry Division Resource Manager / G8
TXARNG
Austin, TX
10.2016 - 09.2020
- Developed and implemented resource management policies, procedures and processes.
- Submitted budget estimates, progress reports and cost tracking reports.
- Prepared monthly forecasts of future resource needs based on project timelines.
- Responsible for the overall management of the Defense Travel System (DTS) at the organization level.
- Resolved systematic issues within the 36th ID organization, groups, routing lists, and managed individual profiles in DTS.
- Responsible in the oversee of authorization approval within organization.
149th Financial Management / Detachment Sergeant
TXARNG
San Marcos, TX
03.2017 - 04.2020
- Provided guidance and support to subordinates in the completion of their tasks.
- Prioritized and organized tasks to efficiently accomplish the needs of the unit.
- Responsible for the training, health, welfare, administration, and professional development within the detachment.
- Assisted the Commander in planning, coordinating, and executing all mission support activities within the detachment.
- Advised the Commander on all Soldier issues to include awards, state promotions, and administrative actions.
- Successfully led a deployment to Qatar providing finance support to Soldiers in Yemen, and United Arab Emirates (UAE).
- Utilized expertise in DTS, and coordinated Soldiers travel during deployment to Qatar.
- Maintained unit discipline by enforcing standards of conduct and military regulations.
- Managed administrative duties such as tracking attendance records for drills, evaluations and other events.
Education
Bachelor of Science - Human Services
University of Phoenix
Tempe, AZ03-2017
Skills
- Policy Analysis
- Compliance Monitoring
- Budget Management
- Security Clearance
- Fiscal Management
- Staff Management
- Problem-Solving Aptitude
- Performance Evaluation
- Analytical Skills
- Decision-Making
- Managing Operations and Efficiency
- Investigative Integrity
- Time Management
- Adaptability and Flexibility
- Discretion and Confidentiality
- Written Communication
Languages
Spanish, Professional
Timeline
Lead Defense Travel Administrator
TXARNG
08.2024 - Current
Inspector General NCO/NCOIC
TXARNG
09.2020 - 11.2023
149th Financial Management / Detachment Sergeant
TXARNG
03.2017 - 04.2020
36th Infantry Division Resource Manager / G8
TXARNG
10.2016 - 09.2020
Bachelor of Science - Human Services
University of Phoenix