Cynthia Thatcher
Moscow,ID
Summary
Talented Crew Trainer with expertise in restaurant safety procedures, money handling, crew member training, and opening and closing procedures. Well versed in customer service as well as excellent collaboration with coworkers. Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash
12.2023 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Lead Teacher
Tender Care Daycare
05.2023 - 11.2023
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Observed and recorded teacher methods to suggest improvements and increase student interest.
- Watched over seven toddlers at a time while managing daily schedule tasks including, diaper changes, meals, outside activities, daily crafts, as well as fine and gross motor activities.
Nanny
Jessica Hengen
02.2023 - 04.2023
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Engaged with children on age-appropriate level.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Sales Associate
Boost Mobile
12.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Engaged with customers to effectively build rapport and lasting relationships.
- Tracked stock using company inventory management software.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Prepared large cash deposits with zero discrepancies.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Crew Trainer
Zany Graze
08.2022 - 11.2022
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Maintained current knowledge of all team position requirements.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Decreased training time by designing effective new training programs.
Assistant
Stonecrest Ventures Inc.
01.2021 - 06.2022
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Attended to office operations and required paperwork.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
Education
High School Diploma -
Walla Walla Community College
Clarkston11.2024
Skills
- Customer Service
- Coaching and Mentoring
- Team Leadership
- Safe Food Handling Practices
- Orientation and Onboarding
- Cash Register Operations
- Kitchen Sanitation
- Workplace Safety
- Client Relationships
- Multi-Tasking Skill
- Till Counting
- Collaborative Relationships
- Training and Development
- Child Development
- Lesson Planning
- Childcare Requirements
References
Zany Graze (208) 746-8131
-Hannah Davison (208) 305-0144
-Morgan Ashe (208) 790-0564
Stonecrest Ventures Inc.
-Perry Thatcher (720) 751-0876
Boost Mobile (509) 758-8888
-Jessica Hengen (208) 827-2668
Nanny
-Paris West (208) 553-6582
Tender Care
-Jordan Jay (208) 731-9526
Certification
-Food Handler Card
-CPR certified
- Bloodborne pathogen
Timeline
Delivery Driver
DoorDash
12.2023 - Current
Lead Teacher
Tender Care Daycare
05.2023 - 11.2023
Nanny
Jessica Hengen
02.2023 - 04.2023
Sales Associate
Boost Mobile
12.2022 - 03.2023
Crew Trainer
Zany Graze
08.2022 - 11.2022
Assistant
Stonecrest Ventures Inc.
01.2021 - 06.2022
High School Diploma -
Walla Walla Community College