Phyllis Leach
1110 East 46th Street,AR
Summary
Versatile and dynamic professional with a proven track record at Walgreens for enhancing financial transaction accuracy and team performance. Expert in problem-solving and multitasking, adept at fostering positive relationships and improving customer satisfaction. Skilled in accurate money handling and training, demonstrating a commitment to excellence and efficiency in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shift Leader/Manager
Walgreens
9200 N Rodney Parham Rd
06.2022 - Current
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Kept employees operating productively and working on task to meet business and customer needs.
Medical Assistant
University of Arkansas for Medical Sciences, UAMS
4301 W Markham St
05.2015 - 11.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Front Desk Receptionist/Medical Assistant
Health For Life Clinic
1100 N University Ave #260
03.2012 - 05.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answer multi-line phones
- Check patients in/out
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed all tasks in compliance with company policies and procedures.
File Room Clerk
Pulaski County Circuit Court
401 W Markham Street
06.2009 - 05.2010
- Developed an effective archiving process for obsolete records, maximizing available storage space.
- Collaborated with team members on large-scale filing projects, expediting completion while maintaining accuracy.
- Fostered positive relationships with internal departments and external vendors involved in recordkeeping processes.
- Optimized workspace organization, utilizing efficient labeling methods and storage solutions.
- Answered telephones and delivered and picked up materials.
- Improved overall record management, diligently updating the database with accurate file information.
- Assisted coworkers in locating essential documents, fostering a collaborative work environment.
- Eliminated outdated or unnecessary materials by destroying materials or transferring materials to inactive storage.
- Performed general office duties such as typing, operating office machines and sorting mail.
Education
Associate of Science - Practical Nursing
Pulaski Technical College
North Little Rock, AR05-2020
High School Diploma -
North Pulaski High
Jacksonville,AR05-2003
Skills
- Opening and closing procedures
- Training and mentoring
- Accurate money handling
- Inventory controls
- Shift checklists
- Problem-solving abilities
- Multitasking
Certification
Medical assistant- Certafic
Timeline
Shift Leader/Manager
Walgreens
06.2022 - Current
Medical Assistant
University of Arkansas for Medical Sciences, UAMS
05.2015 - 11.2016
Front Desk Receptionist/Medical Assistant
Health For Life Clinic
03.2012 - 05.2015
File Room Clerk
Pulaski County Circuit Court
06.2009 - 05.2010
Associate of Science - Practical Nursing
Pulaski Technical College
High School Diploma -
North Pulaski High