Cynthia Tomlin
Brick,NJ
Summary
At International House Of Pancakes, I excelled as a Server Trainer, enhancing team efficiency and customer satisfaction through expert training in POS system proficiency and effective time management. My mentorship significantly boosted revenue by implementing upselling techniques, showcasing my ability to blend hard and soft skills for impactful results. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
19
19
years of professional experience
Work History
Server Trainer
International House Of Pancakes
Brick New Jersey
12.2005 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Utilized effective communication techniques to support server learning and comprehension.
- Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.
Chiropractor Assistant
Bey Lea Chiropractic
Toms River, NJ
09.2007 - 11.2008
- Aided in developing comprehensive rehabilitation programs for patients recovering from injuries, resulting in quicker healing and return to daily activities.
- Enhanced patient comfort by attentively addressing concerns and providing clear explanations of treatment plans.
- Collaborated with chiropractors to develop individualized treatment plans, leading to better patient outcomes.
- Contributed to marketing efforts by engaging with potential clients at community events and providing informative presentations on the benefits of chiropractic care.
- Ensured timely insurance claim processing by accurately coding diagnoses and submitting necessary documentation.
- Monitored patient progress throughout treatments, reporting any concerns or improvements to the supervising chiropractor promptly.
- Provided exceptional customer service, resulting in increased patient satisfaction and retention rates.
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA regulations and clinic policies.
- Developed strong rapport with patients through empathetic communication, fostering a supportive atmosphere within the clinic.
- Streamlined office operations for improved efficiency by maintaining accurate patient records and scheduling appointments.
Education
Graduated High School
Aberdeen NJ06.1990
Skills
- Effective Time Management
- POS System proficiency
- Cash Handling
- Food presentation
- Server etiquette
- Tableside Service
- Restaurant Operations
- Restaurant procedures knowledge
- Safe Food Handling
- Menu Memorization
- Order Accuracy
Timeline
Chiropractor Assistant
Bey Lea Chiropractic
09.2007 - 11.2008
Server Trainer
International House Of Pancakes
12.2005 - Current
Graduated High School