Cynthia Ugarte
Los Angeles,CA
Summary
Reliable Key Holder Supervisor with experience in overseeing daily operations, managing employees and ensuring customer satisfaction. Possess strong leadership skills, adept at problem-solving and decision-making. Have contributed to revenue growth and operational efficiency in previous roles. Capable of implementing strategies that enhance productivity and foster team cohesion.
Overview
7
7
years of professional experience
Work History
Key Holder Supervisor
SMCP
Santa Monica, CA
12.2022 - Current
- Developed strategies to increase customer loyalty and retention.
- Facilitated communication between corporate headquarters and local stores.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Assisted in general housekeeping to maintain store image.
- Provided employees with feedback on job performance.
Specialist
Victoria's Secret & PINK
Los Angeles, CA
10.2020 - 12.2022
- Provided technical support for customers in resolving complex issues.
- Created training materials for new hires on the company's procedures and policies.
- Assisted in developing strategies to increase customer satisfaction levels.
- Maintained positive working relationship with fellow staff and management.
Babysitter
Home Daycare
Los Angeles, CA
07.2018 - 08.2018
- Assisting with meals, snacks, and bedtime routines for the children.
- Providing a safe environment for children to explore their curiosity and creativity.
- Engaging in age-appropriate activities like reading stories or playing games.
Clerk
Elections
Los Angeles, CA
08.2017 - 08.2017
- Greeted and checked-in voters, ensuring they were registered to vote.
- Reviewed ballots for accuracy before scanning into electronic ballot system.
- Ensured that all security procedures were followed during the election process.
- Monitored polling place activities to ensure voter rights were protected.
Education
High School Diploma -
Nava College Preparatory Academy
Los Angeles, CA06-2019
Skills
- Resource Management
- Store maintenance
- Safety enforcement
- Customer Service
- Workplace Safety
- Training and mentoring
Languages
English
Professional
Spanish
Full Professional
Timeline
Key Holder Supervisor
SMCP
12.2022 - Current
Specialist
Victoria's Secret & PINK
10.2020 - 12.2022
Babysitter
Home Daycare
07.2018 - 08.2018
Clerk
Elections
08.2017 - 08.2017
High School Diploma -
Nava College Preparatory Academy
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