Cynthia Venable
Girard,OH
Overview
17
17
years of professional experience
Work History
Cashier
Dollar Tree
Niles, OH
09.2023 - Current
- Processed customer transactions efficiently using POS systems.
- Assisted customers in locating products and provided recommendations.
- Maintained accurate cash drawer balance through diligent counting and recording.
- Resolved customer inquiries and concerns with professionalism and courtesy.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
Clerical
Northeast Operator Anwering Service
Niles, OH
01.2014 - 06.2017
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Identified issues, analyzed information, and provided solutions to problems.
- Delivered services to customer locations within specific time frames.
- Worked independently in office environment.
Supervisor
NeoCom
Warren, OH
08.2009 - 01.2015
- Oversaw daily operations to ensure adherence to company policies and procedures.
- Trained and mentored staff, enhancing team performance and operational efficiency.
- Implemented process improvements that streamlined workflows and reduced operational delays.
- Conducted performance reviews to assess employee progress and identify development needs.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees.
- Worked remotely for two years managing quality.
Education
MBA - Business
University of Phoenix
Tempe, AZ01-2015
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
- Customer relations
- Issue resolution
- Conflict resolution
- Order taking
Timeline
Cashier
Dollar Tree
09.2023 - Current
Clerical
Northeast Operator Anwering Service
01.2014 - 06.2017
Supervisor
NeoCom
08.2009 - 01.2015
MBA - Business
University of Phoenix