Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Waithira

Forney

Summary

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

4
4
years of professional experience

Work History

Sales Associate

Carrefour Hypermarkets
10.2024 - 02.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Sales Manager

Sam's Men Wear Shop
12.2020 - 10.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.

Accounting Clerk

Jays Call M- Pea Shop
09.2020 - 02.2021
  • Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
  • Maintained accounting records utilizing in-house and client systems.
  • Input high volume of monthly invoices with consistent accuracy.
  • Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
  • Managed accounts payable and receivables and payroll.
  • Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
  • Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
  • Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.

Education

Diploma - Tourism

Bridge College
KENYA
09-2024

Diploma - Graphic Design

Kivuli College
Kenya
04-2021

Makuri Girls High School
Kenya
11-2019

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Reliable and punctual
  • Listening skills
  • Exceptional customer service
  • Strategic planning
  • Sales training

Timeline

Sales Associate

Carrefour Hypermarkets
10.2024 - 02.2025

Sales Manager

Sam's Men Wear Shop
12.2020 - 10.2024

Accounting Clerk

Jays Call M- Pea Shop
09.2020 - 02.2021

Diploma - Tourism

Bridge College

Diploma - Graphic Design

Kivuli College

Makuri Girls High School

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