Cynthia Wheaton
Lakewood,OH
Summary
Dynamic leader and quick learner with a proven track record at Michaels Arts And Crafts, enhancing customer satisfaction and reducing complaints through advanced communication and strong leadership. Excelled in relationship building, sales expertise, and maintaining high service standards. Achieved a loyal clientele as a self-employed Hairstylist by prioritizing personalized services and attention to detail.
Overview
10
10
years of professional experience
Work History
Hairstylist
Self-employeed
North Olmsted, OH
01.2021 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Server
Olive Garden
North Olmsted, OH
07.2015 - 12.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Manager
Michaels Arts And Crafts
Strongsville, OH
01.2014 - 07.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Certificate - Hairstyling
Brown Aveda Institute
Strongsville, OH07.2020
Associate Of Applied Arts - Psychology
Lorain County Community College
Elyria, OH01.2016
Diploma -
Elyria High School
Elyria, OHSkills
- Quick Learner
- Detail-orientated
- Relationship building and management
- Advanced communication skills
Timeline
Hairstylist
Self-employeed
01.2021 - Current
Server
Olive Garden
07.2015 - 12.2019
Customer Service Manager
Michaels Arts And Crafts
01.2014 - 07.2015
Certificate - Hairstyling
Brown Aveda Institute
Associate Of Applied Arts - Psychology
Lorain County Community College
Diploma -
Elyria High School