Cynthia Whipple
Henderson,NV
Summary
Adept at navigating the dynamic aviation environment, I excelled in customer service and safety at Southwest Airlines. My strong work ethic and first aid knowledge contributed to enhancing passenger satisfaction and safety. Recognized for professionalism and reliability, I consistently met high performance standards, demonstrating adaptability and hospitality expertise.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Flight Attendant
Southwest Airlines
11.2006 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Hospitality service expertise
Certification
- First Aid, CPR, and AED Certification - American Red Cross.
- Certified Flight Attendant (CFA) - International Air Transport Association (IATA).
- Crew Resource Management Training (CRM) - Federal Aviation Administration (FAA) Approved Providers.
Timeline
Flight Attendant
Southwest Airlines
11.2006 - Current
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