Cynthia Whitener
De Soto,MO
Summary
Medical receptionist with expertise in insurance verification and EMR systems, driving patient flow and satisfaction at Community Orthopedics & Sports Medicine. Proven organizational skills and dedication to high-quality patient care in dynamic settings. Skilled in managing communications and scheduling, leading to enhanced office efficiency and streamlined processes. Strong problem-solving abilities and adaptability ensure positive experiences for clients and team members alike.
Overview
4
4
years of post-secondary education
55
55
years of professional experience
Work History
Receptionist
Community Orthopedics & Sports Medicine
Farmington, US
10.2020 - Current
- Make appointments, register patients when arriving, complete new patient paperwork and enter into insurance.
- Answer telephones.
- Take insurance cards, take copays and also follow up with collecting patient balances.
- Scan all information into computer.
- Call for xray reports, keep copay logs and fax or scan into computer.
- Make up patient packets.
- Put patients into rooms.
- Go to other locations with Doctor and complete same job.
- Want part-time only close to home. Do not want to leave my position it's only part-time but need more hours.
Secretary/Tech
CenterPointe Hospital
St. Charles, US
09.2011 - 02.2019
- Secretary/Tech for Outpatient Program in South County
- Duties included: Answered phone, scheduled, Registered patients, took copays and advised patients of any deductibles or balances.
- Entered all demographic information, insurance information or changes into HMS system.
- Arranged transportation for all patients needing to be transported and problem solved with transportation company for any patient needs.
- Evaluated calls from patients as to their urgency and to the appropriate facility.
- Provided support to 3 therapist and a nurse.
- Many times pulled patients charts and took patients to be seen by the psychiatrist or nurse practitioner.
- When needed and a nurse was not available would take vitals on patients.
- Help to create and track any reports needed by the program manager.
- Did all ordering of supplies and kept inventory.
- Participated in preparing program for any inspections by our hospital staff and Joint Commission.
Secretary
Dr. Sri Kolli
01.2003 - 01.2011
- Duties: Maintaining physicians schedule, assisting in interviewing for Medical staff within office and making sure we always had coverage in office.
- Collected copays, billing patients, providing insurance information to billing service.
- Assisting office staff with scheduling appointments, putting patients in the rooms, set up drug company lunches and meeting with physician.
Receptionist
Alexian Brothers Hospital
01.2000 - 01.2003
- Duties: Answered telephones, registered patients, took copays.
- Also, when needed would put patients in rooms and take vitals.
Medical Receptionist
Alexian Brothers Hospital
01.1998 - 01.2000
- Duties: Answered phones, files, scheduled patients, made new appointments, did all paper referrals.
Biller/Collector
Sherbrook Village Residential Facility
01.1997 - 01.1998
- Duties: Did billing and collections.
Secretary
Dr Fortunato
01.1994 - 01.1997
- Duties: Answered phones, registered patients, collected copays, scheduled patients, arranged meeting for physician.
QA Secretary
St. Mary's Health Center
01.1993 - 01.1994
- Duties: Attended and took minutes at all QA meetings.
- Attended and took minutes from all departmental meetings.
Secretary
Maccaferri Gabions, Inc
01.1974 - 01.1993
- Duties: Worked with an Engineer for company who traveled to several states.
- I would answer phones, do all correspondence, Compiled reports needed by main office, schedule job site visits for engineer, make hotel reservations when needed.
- Prepare bids for all jobs.
Clerk in Credit Card Dept
First National Bank
01.1972 - 01.1974
- Duties: Would receive and process credit card payments.
Education
High School Diploma -
Roosevelt High School
St Louis, MO 08.1969 - 07.1973
Skills
- Insurance verification and medical records
- EMR systems and medical scheduling
- Medical receptionist and hospital experience
- Medical office experience
Timeline
Receptionist
Community Orthopedics & Sports Medicine
10.2020 - Current
Secretary/Tech
CenterPointe Hospital
09.2011 - 02.2019
Secretary
Dr. Sri Kolli
01.2003 - 01.2011
Receptionist
Alexian Brothers Hospital
01.2000 - 01.2003
Medical Receptionist
Alexian Brothers Hospital
01.1998 - 01.2000
Biller/Collector
Sherbrook Village Residential Facility
01.1997 - 01.1998
Secretary
Dr Fortunato
01.1994 - 01.1997
QA Secretary
St. Mary's Health Center
01.1993 - 01.1994
Secretary
Maccaferri Gabions, Inc
01.1974 - 01.1993
Clerk in Credit Card Dept
First National Bank
01.1972 - 01.1974
High School Diploma -
Roosevelt High School
08.1969 - 07.1973