Cynthia Wilson
Aurora,CO
Summary
Dynamic professional seeking a full-time role that presents challenges and opportunities to leverage strong interpersonal skills, effective time management, and problem-solving expertise. Committed to continuous learning and equipped with exceptional communication abilities, positioned to contribute significantly to team success and drive positive outcomes. Detail-oriented with proven project management capabilities, adept at efficiently managing multiple tasks in fast-paced environments. Recognized for a proactive approach to identifying and resolving issues, focusing on optimizing processes and supporting organizational objectives to enhance overall performance.
Overview
20
20
years of professional experience
Work History
Subrogation Representative
Q-Temps
01.2025 - 11.2025
- Assisted with the recovery of funds paid on auto claims from at-fault third parties. Investigated auto accidents to determine liability, negotiated settlements & handled arbitrations to reimburse the company & their insureds.
- Temporary
Subrogation Specialist
Progressive
11.2019 - 01.2024
- Handled the recovery of costs from third parties responsible for insured losses. Reviewed and analyzed claim files to identify potential subrogation opportunities. Secured all information and support materials to assist with subrogation. Pursued recovery through negotiation, settlement and filing arbitrations.
- Investigated and negotiated auto damage claims. Reviewed policy contracts to determine coverage. Conducted recorded interviews and gathered pertinent information to determine liability. Setup vehicle repairs/rental. Issued payments to insureds, claimants, and businesses to resolve the claim.
Receptionist
Affordable Tax & Bookkeeping
03.2019 - 11.2019
- Greet and assist customers. Performed data entry, filing, faxing, and other clerical duties.
Billing Analyst
Comcast
10.2011 - 03.2019
- Assisted with coding/campaigns of the backend biller for residential accounts.
- Supported employees with their account billing, change of service requests, setting up trouble calls, SROs, conversions and escalations. Assisted with the setup and maintenance of house/test, government and marketing accounts. Processed account corrections on all courtesy account types as directed by our internal audit department.
- Processes business change of ownerships, name changes and da/dl updates. Assists customers with any billing and tax exempt inquiries. Research and resolve escalated technical support tickets and customer escalations.
- Duties included supporting the floor of Tier 1 agents by answering questions, working escalations and processes tickets as back up for Tier 2 department.
- Assisted business customers with technical issues, billing and change of service requests on their account.
- Rep 3, Finance & Accounting (Courtesy Services)
- CAE 4 Tier II Offline Support
- CAE 3 Technical Support (Tier 1.5)
- CAE 3 Technical Support
Customer Service Representative
Blue Cross Blue Shield of Nebraska
11.2008 - 10.2010
- Research, investigate, and quote benefits for member’s health, dental and prescription insurance. Assisted in employee development/training.
Protection Service Agent
PayPal
04.2006 - 10.2008
- Process, investigate, and resolve customer claims. Assisted customers with inquiries over the phone and responded via email.
Education
Accounting
University of Nebraska At Omaha
05-2009
Skills
- Case evaluation
- Effective written & verbal communication skills
- Investigative research
- Strong attention to detail
- Fast learner
- Active listening
- Critical thinking
- Customer service
- Data entry
- Customer relations
Timeline
Subrogation Representative
Q-Temps
01.2025 - 11.2025
Subrogation Specialist
Progressive
11.2019 - 01.2024
Receptionist
Affordable Tax & Bookkeeping
03.2019 - 11.2019
Billing Analyst
Comcast
10.2011 - 03.2019
Customer Service Representative
Blue Cross Blue Shield of Nebraska
11.2008 - 10.2010
Protection Service Agent
PayPal
04.2006 - 10.2008
Accounting
University of Nebraska At Omaha