Cynthia Winbush
Health Care
Lakewood,CA
Summary
Seasoned Operations Manager 10yrs. plus Experienced leader with a strong background in dentistry organizing administrative activities to facilitate smooth office operations. Polished in maintaining records, Monitoring inventory levels, Managing and overseeing wide variety of essential functions in Dentistry. Professional and highly motivated at Multitasks with Strong organizational leadership skills, Hands-on experience in patient management, attention to detail, Ability to motivate the dental team, Supervise staff and oversee daily operations to meet production goals. Also well advance in Scheduling, continuing care follow-up, treatment presentation and financial arrangements, Insurance billing, posting payments. Collections, Accounts receivable, payable Aging reports. Computer knowledgeable in Dental software systems: Dentrix, Easy Dental, Dental Intelligence, Dental Exchange, Solution Reach. Weave Telephone system, Modental, Dexis digital x-ray Electronic Services and Social Media Apps. Google, to help build and maintain patient base.
Overview
33
33
years of professional experience
2
2
years of post-secondary education
Work History
Operations Manager- Practice Administrator
Dental Services
08.2022 - 04.2025
- Managing day to day operations for the office
- Facilitating communication between staff
- Keeping track of all practice performance including production and collection goals
- Treatment presentation, case acceptance, patient retention, new patient numbers
- Cash flow management, account receivable
- Liaison and manager for IT systems and building/equipment maintenance
Marketing Assistant
Speed Drains
Los Angeles, CA
06.2021 - 07.2022
- Optimized content to support and maintain brand voice and increase engagement across multi-media platforms
- Updated web pages and social media profiles to reflect proactive strategies and engage customers
Office Manager
Oliver Dental Health - Joseph Oliver Jr., DDS
Torrance, CA
04.1992 - 05.2021
- Handled scheduling and managed timely and effective allocation of resources and calendars
- Consulted with management to resolve equipment performance and output quality problems
- Monitored payments due from clients and promptly contacted clients with past due payments
- Reviewed files and records to obtain information and respond to requests
- Used judgment and initiative in handling confidential matters and requests
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Interpreted and communicated work procedures and company policies
Education
Dental Office Management -
AADOM
01.2020
Microsoft Office -
Fred Pryor Seminars
01.2001
Dental Assisting Certification -
National Educational Center, BrymanCampus
Torrance, CA 08.1985 - 05.1986
Associate's Degree - Fashion Merchandising
Fashion Institute of Design& Merchandising
Los Angeles, CA 09.1979 - 06.1981
Skills
- Task Prioritization
- Effective Team Collaboration
- Project Timeline Management
- Effective Goal Planning
- Managing operations and efficiency
- Problem Resolution
- Team Leadership
- Effective Decision-Making in Pressure
- Workforce Scheduling Management
- Critical Thinking Ability
- Professional Demeanor
- Computer Skills
- Effective Time Management
- Cost Control Management
- Advanced Problem Solving
- Project Planning
- Sales Techniques
References
Available on Request
Volunteercommunityservice
- Mentor with Big Sister organization
- Jenesse Center - Domestic Violence intervention
- Organized fundraisers and donations for women and children
Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteTimeline
Operations Manager- Practice Administrator
Dental Services
08.2022 - 04.2025
Marketing Assistant
Speed Drains
06.2021 - 07.2022
Office Manager
Oliver Dental Health - Joseph Oliver Jr., DDS
04.1992 - 05.2021
Dental Assisting Certification -
National Educational Center, BrymanCampus
08.1985 - 05.1986
Associate's Degree - Fashion Merchandising
Fashion Institute of Design& Merchandising
09.1979 - 06.1981
Dental Office Management -
AADOM
Microsoft Office -
Fred Pryor Seminars