Cynthia Yovan
Largo,FL
Summary
Experienced in team management, profit generation, and policy implementation. Seeking a new challenge with upward mobility to fulfill career ambitions. Demonstrated ability to lead and motivate teams, with strong financial acumen and policy expertise. Valuable asset to any organization. Eager to leverage skills and contribute to the success of a dynamic, growth-oriented company.
Overview
12
12
years of professional experience
Work History
Recruiting Coordinator
AmeriLife
Oldsmar, FL
09.2023 - Current
- Coordinated candidate interviews with hiring managers, ensuring a smooth and efficient interview process for all parties involved.
- Operated and maintained applicant tracking and candidate management systems.
- Improved candidate experience by providing timely updates throughout the recruitment process, resulting in positive feedback from applicants.
- Coordinated incoming job requisitions and applications.
Team Leader
The Stuffed Mushroom
03.2021 - 09.2023
- Manage, hire, and fire all employees as needed (Team of 25)
- Exemplify high standards of Fine dining, Butler service, and Catering for 250-1000
- Specialized in Advertising and sales for new clients.
Customer Relations ll
Progressive
12.2020 - 03.2021
- Multitasking inbound and outbounds calls with escalated clients
- Complete in-depth reviews with Clients, Upsell, and Educate on company standards
- Handle a fast paced work environment with strong ability to manage a large case load.
Pharmacy Help Desk
Anthem Blue Cross Blue Shield
12.2019 - 12.2020
- Handle high-stress calls with clients who need specialized medication approved by Medicare in submitting their cases and appeals
- Maintain all Call metrics under a fast paced work environment.
Case Manager
Airbnb
01.2017 - 01.2019
Restaurant Manager
Pizza Hut
01.2015 - 01.2017
General Manager
Subway
01.2013 - 01.2015
Education
Associates in Business Management -
Liberty University
08.2017
Skills
- Management
- HR
- Leadership
Awards
- Manager of the Year, 2016, Pizza Hut
- Escalation Call Top Achiever, 2020, Progressive
Pastexperience
- Case Manager, Airbnb, 01/01/17, 12/31/19
- Restaurant Manager, Pizza Hut, 01/01/15, 12/31/17
- General Manager, Subway, 01/01/13, 12/31/15
Timeline
Recruiting Coordinator
AmeriLife
09.2023 - Current
Team Leader
The Stuffed Mushroom
03.2021 - 09.2023
Customer Relations ll
Progressive
12.2020 - 03.2021
Pharmacy Help Desk
Anthem Blue Cross Blue Shield
12.2019 - 12.2020
Case Manager
Airbnb
01.2017 - 01.2019
Restaurant Manager
Pizza Hut
01.2015 - 01.2017
General Manager
Subway
01.2013 - 01.2015
Associates in Business Management -
Liberty University