Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cynthia Zapata

Denver,CO

Summary

Proven track record in enhancing customer satisfaction and sales revenue, notably at Zara. Skilled in customer service and bilingual communication, adept at conflict resolution and fostering repeat business. Demonstrated ability to manage inventory effectively, contributing to a significant reduction in stock shortages.

Overview

3
3
years of professional experience

Work History

Cashier

Zara
05.2023 - 04.2024
  • Built relationships with customers to encourage repeat business.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.

Cashier

Home Depot
05.2022 - 05.2023
  • Processed refunds and exchanges in accordance with company policy.
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Cashier

Walmart
08.2021 - 03.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

High School Diploma -

North High School
Denver, CO
05.2022

Skills

  • Customer Service
  • Patience and Empathy
  • Conflict Resolution
  • Bilingual
  • Time management skills
  • Service Minded
  • Adaptable and Flexible

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Cashier

Zara
05.2023 - 04.2024

Cashier

Home Depot
05.2022 - 05.2023

Cashier

Walmart
08.2021 - 03.2022

High School Diploma -

North High School

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Cynthia Zapata