Cyvonne Dale
Chester,PA
Summary
Proven Server Trainer at Maris Grove, adept in guest relations management and training expertise, I excel in mentoring new employees and enhancing dining customer service. Leveraging skills in food and beverage pairings and team member training, I significantly improve service delivery and team performance, embodying a blend of technical knowledge and interpersonal finesse.
Overview
2
2
years of professional experience
Work History
Server Trainer
Maris Grove
Glen Mills, Pennsylvania
12.2023 - Current
- Conducted hands-on workshops to demonstrate server features and functions to trainees.
- Provided one-on-one support to ensure successful completion of training objectives.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
- Coached staff members on best practices for optimizing server performance levels.
Car Wash Attendant
Captain Card wash
Aston Mills, Pennsylvania
07.2022 - Current
- Greeted customers and answered questions regarding services offered.
- Assisted customers with selection of car wash packages and add-on services.
- Inspected vehicles for damage prior to washing.
- Maintained a clean, organized, and safe work environment.
- Performed basic maintenance checks on equipment used in the car wash process.
- Ensured all safety protocols were followed during the car wash process.
- Worked closely with team members to ensure efficient service delivery.
- Resolved customer issues in accordance with company guidelines.
- Operated cash register and processed cash, credit card and check payments.
Education
High School Diploma -
STEM Academy At Showalter
Chester, PA06-2024
Skills
- Dish preparation
- Buffet setup and takedown
- Wine service
- Guest Relations Management
- Order Accuracy
- Policy Enforcement
- New employee mentoring
- Team Member Training
- Training expertise
- Dining customer service
- Food and beverage pairings
Timeline
Server Trainer
Maris Grove
12.2023 - Current
Car Wash Attendant
Captain Card wash
07.2022 - Current
High School Diploma -
STEM Academy At Showalter