Matthew Leary
Columbia, NC,NC
Summary
Personable individual determined to efficiently solve problems and continuously improve service levels. Working knowledge and experience of Home Goods. Persuasive and self-motivated professional possessing a 5 year background in handling diverse, demanding workloads in fast-paced retail environment.
Overview
17
17
years of professional experience
Work History
Key Carrier
Home Goods
Nags Head, NC
05.2019 - Current
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Completed store opening and closing procedures.
- Counted out cash drawers.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Accepted and processed customer returns.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Loaded and unloaded merchandise from trucks to organize backroom space.
- Provided sales feedback to management to address concerns in sales reports.
Merchandise Coordinator
Home Goods
Nags Head, NC
04.2019 - Current
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Hired new merchandising employees and provided effective training.
- Removed damaged and discontinued items from displays.
Full-time Sales Associate Backroom Coordinator
Home Goods
Nags Head, NC
05.2017 - Current
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
Part-time Sales Associate
Home Goods
Nags Head, NC
03.2016 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
High School Diploma -
Columbia High School
Columbia NC06.2009
Skills
- Customer Service Management
- Time-Tracking
- Recruitment and Training
- Retail Operations
- Decision Making
- Merchandise Promotion and Display
- Team Building and Motivation
- Inventory Management
- Multitasking and Prioritizing
Timeline
Key Carrier
Home Goods
05.2019 - Current
Merchandise Coordinator
Home Goods
04.2019 - Current
Full-time Sales Associate Backroom Coordinator
Home Goods
05.2017 - Current
Part-time Sales Associate
Home Goods
03.2016 - Current
High School Diploma -
Columbia High School