Kayla Baker
Lafayette,IN
Summary
Proven leader and effective communicator, adept at enhancing customer satisfaction and streamlining operations, notably at Marshalls. Skilled in loss prevention strategies and employee development, I have consistently driven team productivity and sales performance. My approach combines reliability with excellent communication, achieving significant improvements in workplace safety and customer service management.
Overview
8
8
years of professional experience
Work History
Key Carrier
Marshalls
03.2020 - Current
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
- Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
- Collaborated with management to implement new initiatives aimed at improving overall store performance.
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
- Actively participated in loss prevention efforts, identifying potential risks and implementing countermeasures to minimize shrinkage.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
Stock Picker
Advanced Auto Parts
07.2019 - 02.2020
- Contributed to cost savings by identifying damaged or expired items for removal from inventory.
- Coordinated with other departments to address any discrepancies or issues related to inventory control.
- Managed high priority orders effectively, prioritizing tasks accordingly for expedited processing times.
- Maintained a safe working environment, adhering to safety guidelines and company policies.
Hostess
Cracker Barrel
04.2016 - 03.2017
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
- Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
- Collaborated with management to implement new initiatives aimed at improving overall store performance.
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
- Actively participated in loss prevention efforts, identifying potential risks and implementing countermeasures to minimize shrinkage.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
Line Cook
Panera
10.2018 - 06.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Server
Pizza Hut
05.2017 - 06.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
IHOP
01.2017 - 06.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Education
Jefferson High School
Lafayette, IN01.2017
Skills
- Store operations
- Delegation Abilities
- Employee Scheduling
- Store maintenance
- Loss prevention strategies
- Customer Service
- Workplace Safety
- Customer Service Management
- Team member development
- Scheduling Coordination
- Inventory Monitoring
- Problem-Solving
- Time Management
- Reliability
- Excellent Communication
- Customer Satisfaction
- Cash Handling and Reconciliation
Timeline
Key Carrier
Marshalls
03.2020 - Current
Stock Picker
Advanced Auto Parts
07.2019 - 02.2020
Line Cook
Panera
10.2018 - 06.2019
Server
Pizza Hut
05.2017 - 06.2018
Server
IHOP
01.2017 - 06.2017
Hostess
Cracker Barrel
04.2016 - 03.2017
Jefferson High School