Marquisa Blackstone
Trenton,NJ
Summary
NAACP Award Winner and determined Community Liaison aiming to leverage over 15 years of experience providing positive community contributions through Humanitarian work. Accomplished in optimizing outreach strategies and improving program operations to maximize effectiveness and resource utilization. Knowledgeable about in-person and online means for reaching members of the community. Skilled in public speaking and aptitude for event coordination and community networking.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
WELLS FARGO BANK
HAMILTON, NEW JERSEY
03.2014 - Current
- Maintain scheduling for main branch to keep shifts appropriately staffed.
- Maintain branch files for major accounts, investments and employees.
- Perform Quarterly and Annually compliance checks.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assess employee performance and develop improvement plans.
- Interview/ hire talented individuals with top-level strengths, improving organizational talent.
- Create strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Engage employees in business processes with positive motivational techniques.
- Train employees on proper procedures and strategies to improve productivity.
Small Business Owner
THE SLIME LOUNGE
TRENTON, NJ
05.2020 - Current
- Provide a daily safe space for Children in the community to express themselves through Art and Sensory Activities.
- Promote business via social media to generate leads and maximize brand identity.
- Provide exceptional customer service to customers, increasing customer loyalty 100%.
- Draft invoices for completed work.
- Manage daily operations of Community Initiatives, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Develop strong interpersonal communication skills to promote relationship building with internal and external customers.
- Plan and delivered numerous activities and special events for programs and services.
- Mentor at-risk youth to improve personal wellbeing and academic performance.
- Plan parties according to customer specifications for children in the Trenton Communities.
Education
Continued Education - MANAGEMENT-LEADERSHIP
JFK UNIVERSITY
Skills
- Human Resources Oversight
- Financial Statement Review
- Problem Anticipation and Resolution
- Training Management
- Team Leadership
- Recruitment and Hiring
- Motivational Leadership
- Complex Problem Solving
- Coaching and Mentoring
- Microsoft Office
- Fundraising coordination
- Organization and Time Management
Certification
- Board Certified Credit Consultant, CREDIT CONSULTANT ASSOCIATION - 09/01/2024
- Board Certified Cognitive Specialist, IBCCES UNIVERSITY - 08/10/2024
- Advanced Certified Autism Specialist, IBCCES UNIVERSITY - 05/26/2023
VOLUNTEER/ COMMUNITY INITATIVES
- Wells Fargo Volunteer Committee Board Member 2015.
- Still Here Youth Program Coordinator and Board Member 2021
- Network & Chill for Small Business Curator 2018
- Boys & Girls Club of Trenton & Mercer County
- Teach Children to Read Campaign Coordinator
- Bowl for Kids Sake
- Trenton Soup Kitchen
- Foundation Academy/ Trenton Public Schools/ CYO Volunteer
- Teach Children to Save Financial Literacy Initiative
- So Much More...
Timeline
Small Business Owner
THE SLIME LOUNGE
05.2020 - Current
Branch Operations Manager
WELLS FARGO BANK
03.2014 - Current
Continued Education - MANAGEMENT-LEADERSHIP
JFK UNIVERSITY