Elizabeth Cohen Coletta
Financial and Retail Professional
Hingham,MA
Summary
Veteran Retail and Financial Administrator with top-level skills in employee relationships, exceptional customer service, and effective training curriculums . Likeable personality and operationally focused background coupled with expertise in human resources. Ready to tackle new challenges and build success with exciting organization.
Overview
16
16
years of professional experience
Work History
Trainer/Branch Operations Administrator
Naveo Credit Union
Somerville, MA
06.2021 - Current
- Authored, updated and implemented training procedures for all new hires to the Credit Union.
- Developed effective training manuals, modules and teaching aids.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Created and maintained policy, procedure, and step by step instructions in new software program, Trainual.
- Educated new hires in financial regulations and verified user-proficiency for all core systems as well as applications.
VP of Retail Services
Mass Bay Credit Union
03.2018 - 11.2020
- Oversaw the activities of the Branch network and the Call Center.
- Managed the daily operations to ensure that quality member service was delivered to all members.
- Managed the credit union’s short/long term deposit objectives, including new product development and possible expansion.
- Served as a member of the Senior Management Team
- Hired, mentored, and collaborated on performance evaluations, schedules, and succession planning.
- As the Security Officer for the Credit Union, analyzed security and safety training, policies, and procedures.
District Manager
Hanes Brands Inc
, PA
12.2014 - 07.2017
- A socially responsible manufacturer of leading everyday basic apparel with corporate HQ in Winston-Salem NC.
- Provide leadership, guidance, and direction to Sales Merchandisers in MA, CT, PA, and MN to insure effective retail execution, drive volume growth and insure world class consumer experience.
- Manage a $30 million business representing 95 department and specialty stores.
- Execute, analyze, and consult with Store Management by creating and fostering relationships to improve space, location, and presence in stores.
- Train Sales Merchandisers on latest technology, tools and processes; facilitate time management seminars; and improve sales performance with new selling techniques.
Manager of Retail Operations
Brahmin Leather
Fairhaven, MA
04.2014 - 12.2014
- Privately-held manufacturer of luxury leather goods
- In charge of all operations, sales, and service for eight stores in MA, NY, GA, and TX
- Responsible for new store opening and site selection
- Wrote manuals for stores including policy/procedure, loss prevention, enhanced selling skills, customer service requirements, and who's who directory
- Tasked with planning, improving, and orchestrating semiannual tent sale by negotiating logistics. Sale generated $1 million in 2 days
- Devised new tablecloths for tent sales, saving a day of set up, reducing expenses to run tent sale by $5000
- Ran most successful tent sale in 2014, generating $1 million in sales in 2 days (versus LY $800K in 3 days)
- Negotiated with owners to contract with a Loss Prevention Specialist to improve loss prevention/shortages; new procedures and security equipment reduced shortage by 2%.
Banking Center Manager
Bank of America
01.2005 - 01.2014
- Led and managed all aspects of branch operations in six locations: Kingston, Quincy, Cohasset, Weymouth, Hanover, and Hingham, MA.
- Achieved flawless execution, superior customer service levels, and compliance to operational best practices.
- Utilized as Branch Trainer for all new hires for 9 consecutive years due to exemplary standards and consistent adherence to BOA policies and procedures.
- Presenter at corporate and regional meetings on best practices including time management so that Managers would be able to better plan and set priorities.
- Promoted six times into progressively more operational and performance challenged branches based on proven performance as leader of operational, service and sales goals.
Education
Certificate in Business Management and Administration -
Harvard University
Bachelor of Arts - Communications
Simmons College
SHRM, SCP - Human Resources
Society of Human Resource Mangers
12.2022
Skills
- Management Training
- Motivational Leadership
- Hiring and Onboarding
- Accuracy and Efficiency in Documentation
- Human Resources Oversight
- Policy Development and Enforcement
- Operations and Procedural Knowledge
- Employee Relationships
- Guest Experiences
- Employee Performance Reviews
- Employee Timesheet Processing
Additional Information
- MA Real Estate License-2013
Timeline
Trainer/Branch Operations Administrator
Naveo Credit Union
06.2021 - Current
VP of Retail Services
Mass Bay Credit Union
03.2018 - 11.2020
District Manager
Hanes Brands Inc
12.2014 - 07.2017
Manager of Retail Operations
Brahmin Leather
04.2014 - 12.2014
Banking Center Manager
Bank of America
01.2005 - 01.2014
Certificate in Business Management and Administration -
Harvard University
Bachelor of Arts - Communications
Simmons College
SHRM, SCP - Human Resources
Society of Human Resource Mangers