Summary
Overview
Work History
Education
Skills
Timeline
Server

Mikaela Thompson

Reno,Nevada

Summary

Communicative and dependable server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

5
5
years of professional experience

Work History

Server

French Quarters Restaurant
06.2021 - Current
  • Greeted customers promptly and served food and beverages while maintaining high quality service.
  • Offered customers appetizers, desserts, and drinks to increase check averages.
  • Memorized wine list and food menu in order to suggest personalized pairings to customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Kept register accurate through correct billing, payment processing and cash management practices

Siu Korean Barbeque
06.2020 - 04.2022
  • Server
  • Served lunch and dinner to 25-50 customers per shift at a popular restaurant.
  • Memorized menu items to give customers personalized recommendations to guests
  • Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time
  • Greeted new and returning customers and developed relationships resulting in customer loyalty.
  • Answered customers' questions, recommended items and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Nanny

The Brockmann Family
Los Gatos
12.2017 - 11.2019
  • Cooked, cleaned, played with, and transported four children ages four to thirteen up to 40 hours per week.
  • Tutored and assisted children with assignments in subjects such as math, science, and reading.
  • Carefully followed parent’s instructions regarding schedules, chores, discipline, and free time.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.

Education

Bachelor of Science - Psychology

University of Nevada - Reno
Reno, NV
06.2023

High School Diploma -

Boynton High School
San Jose, CA
06.2017

Skills

  • Transactions and Cash Handling
  • Special Requests and Substitutions
  • Menu Memorization and Presentation
  • Specials Promotion and Upselling
  • Customer Service and Rapport
  • High-Volume Dining
  • Cocktail Knowledge

Timeline

Server

French Quarters Restaurant
06.2021 - Current

Siu Korean Barbeque
06.2020 - 04.2022

Nanny

The Brockmann Family
12.2017 - 11.2019

Bachelor of Science - Psychology

University of Nevada - Reno

High School Diploma -

Boynton High School

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Mikaela Thompson