Your Name
Short Pump,VA
Summary
Motivated professional with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success and guest services My main goal is to grow and be something.
Overview
5
5
years of professional experience
Work History
Front Desk Supervisor
Shamin Hotels
Glen Allen, Virginia
07.2021 - Current
- Know fosse very well and operations of hospitality!
- Resolved customer complaints or answered customers' questions.
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
- Provided support to guests with check-in and check-out procedures.
- Assisted guests with inquiries and requests.
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
- Processed payments, cashiering duties and credit card transactions accurately.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Created weekly schedules for front desk staff according to business needs.
- Conducted regular performance evaluations of front desk staff members.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Balanced hotel accounts at end of each shift.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
Personal Shopper
Walmart
Short Pump, VA
03.2020 - 08.2021
- Helped customers find suitable products according to their preferences
- Provided fashion advice to customers based on current trends and personal style.
- Organized clothing racks, shelves, and displays in the store according to size, color, and style.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Processed payments for purchased items using cash registers or other payment systems.
- Processed customer orders accurately and efficiently.
- Assisted customers with online grocery orders, answering questions and providing helpful information.
Education
J. Sargeant Reynolds Community College
Richmond, VASkills
- Operations Oversight
- Guest Relations
- Team building and supervision
- Hardworking
- Passionate
Timeline
Front Desk Supervisor
Shamin Hotels
07.2021 - Current
Personal Shopper
Walmart
03.2020 - 08.2021
J. Sargeant Reynolds Community College