Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charla Klingsporn

Clarksville,TN

Summary

Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant Manager

Sonic Drive-In
03.2023 - 07.2023
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactively managing team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Reviewed sales and gross profit reports to assess company efficiency.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Established team priorities, maintained schedules, and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, and customer service skills to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Developed detailed plans based on broad guidance and direction.

Assistant Manager

RaceTrac
03.2022 - 08.2022
  • Cash handling, Store key holder, Stocking shelves, Managing shift, cleaning, organizing, cooking, computer tasks, counting down

Caregiver/Personal Assistant

Five Star Senior Living
03.2017 - 06.2020
  • Personal care taker, assisted in Daily ADL's, shower, dress, change as needed, bring food, give snacks, activities, just spending time with or listening to, give comfort as needed.

Assistant Manager

Sonic Drive-In
04.2010 - 10.2018
  • Started as a carhop, worked my way up to crew leader, to Assistant Manager
  • Cook, make drinks, clean, take orders, customer service, end of day sales, truck order, manage front of house, expedite, manager back of house, delegate issues with customers and money management.

Education

High school diploma -

Fort Campbell High School
Fort Campbell, KY
05.2012

Skills

  • Cash Handling
  • Employee Scheduling
  • Product and Service Knowledge
  • Cost Reduction
  • Employee Performance Evaluations
  • Money Handling
  • Self Motivated
  • Staff Supervision
  • Opening and Closing Store Front
  • Customer Relations
  • Dependable and Responsible
  • Excellent Communication
  • Organizational Skills
  • Critical Thinking

Certification

ServSafe, 09/01/20

Timeline

Assistant Manager

Sonic Drive-In
03.2023 - 07.2023

Assistant Manager

RaceTrac
03.2022 - 08.2022

Caregiver/Personal Assistant

Five Star Senior Living
03.2017 - 06.2020

Assistant Manager

Sonic Drive-In
04.2010 - 10.2018

High school diploma -

Fort Campbell High School
Charla Klingsporn