Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Jimena Chavez

Jimena Chavez

Store manager
Johnson City,TN

Summary

Dedicated, self-starting store manager with over a decade of retail experience. Possess a diverse skill set crucial for success in various sectors. Skilled in driving sales, enhancing customer experiences, and ensuring high levels of customer and employee satisfaction. Recognized for exceeding goals, strong visual merchandising, and excelling in training and development. Trusted to revamp multiple stores in the NC/SC/TN region. Seeking a company that prioritizes employee well-being and professional growth to further refine current abilities and expand expertise for long-term career advancement.

Overview

12
12
years of professional experience

Work History

Store Manager

Hot Topic
01.2014 - Current
  • Directed team to exceed company targets and KPIs consistently over multiple years including plan, comp, and CSAT.
  • Cultivated strong relationships with guests to enhance brand loyalty.
  • Partnered with District Manager to implement company training initiatives for newly appointed store managers.
  • Developed and trained a staff of over 15-20 members.
  • Analyzed financial reports to strategically respond to current business conditions.
  • Consistently achieved a five-year inventory loss rate of -0.5%, surpassing the company goal of -2.3%.
  • Oversaw allocation of monthly and annual budgets efficiently.
  • Crafted aesthetically pleasing presentations for merchandise.

Lead Keyholder

Earthbound Trading Co
01.2013 - 01.2014
  • Directed team to exceed company targets and KPIs consistently over multiple years including plan, comp, and CSAT.
  • Cultivated strong relationships with guests to enhance brand loyalty.
  • Partnered with District Manager to implement company training initiatives for newly appointed store managers.
  • Developed and trained a staff of over 15-20 members.
  • Analyzed financial reports to strategically respond to current business conditions.
  • Consistently achieved a five-year inventory loss rate of -0.5%, surpassing the company goal of -2.3%.
  • Oversaw allocation of monthly and annual budgets efficiently.
  • Crafted aesthetically pleasing presentations for merchandise.

Education

High School Diploma -

Jay M. Robinson High School
01.2012

Skills

  • Fluent in Spanish
  • Some understanding of French
  • Some understanding of Italian
  • Microsoft Suite
  • Medallia
  • Manhattan
  • Lever
  • Kronos
  • UKG
  • Shoppertrak
  • Efficient typing
  • Creating the customer experience
  • Above and beyond customer service
  • Works with sense of urgency
  • Time management
  • Prioritization
  • Written communication
  • Verbal communication
  • Problem solving
  • Critical thinking
  • Multitasking
  • Attention to detail
  • Organization
  • Networking
  • Recruiting
  • Training and development
  • Conflict resolution
  • Documentation

Accomplishments

• Lead store team to achieve set plan/comp, & key performance indicators [(Plan: 2020, 2022 #1/14)

Comp(LY): 2021/2022/2023: #1/14) (CSAT: 2022: Q1/3/4 #1/14, 2023: Q1/2 #1/14, 2024: Q1-4,

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working

Timeline

Store Manager

Hot Topic
01.2014 - Current

Lead Keyholder

Earthbound Trading Co
01.2013 - 01.2014

High School Diploma -

Jay M. Robinson High School

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