Aneeca Leverette
Transportation Dispatcher
Stone Mountain,GA
Summary
Hardworking Lead Dispatcher offering 10+ years of related experience. Independently monitors personnel and resolves issues. Good communication, multitasking and prioritization skills pair with background in fleet dispatch. Highly effective at maintaining tight schedules, keeping callers satisfied and drivers safe. Enthusiastic about driving improvements to business operations.
Overview
5
5
years of post-secondary education
10
10
years of professional experience
Work History
Transportation Dispatcher
Blair Co Logistics
Jackson , MS
12.2020 - Current
- Reviewed paperwork and contracts prior to dispatching operators to support accuracy and clarify understanding of details.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Directed investigations to verify and resolve customer or shipper complaints.
- Coordinated dispatching of 4 operators to accomplish daily delivery requirements.
- Consistently grossed over 7,000 per truck per week
Call Center Representative
First Advantage
Sandy Springs, GA
08.2019 - 03.2020
- Educated customers on company systems, form completion and access to services.
- Answered average of 70+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
Medical Claims Analyst
PRIUM
Duluth, GA
04.2015 - 12.2018
- Managed large volume of medical claims on daily basis.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
- Evaluated accuracy and quality of data entered into agency management system.
- Maintained confidentiality of patient finances, records and health statuses.
- Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
- Reviewed 75 patient cases per week and verified utilization of medications
Office Administrative Assistant
Rudder Refinishing
Lithonia, GA
02.2014 - 10.2015
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Planned and handled more than 300 installation jobs each month.
- Updated logs and completed timely job paperwork.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Executed record filing system to improve document organization and management.
Service Coordinator
Well Being Hygiene
Gainesville, GA
05.2011 - 02.2015
- Upheld client satisfaction by designing accurate and detailed routes for completion of services.
- Designed individualized service plans that took into account clients' goals and preferences.
- Organized ongoing maintenance schedules to boost system performance.
- Developed productive working relationships with churches, schools, government agencies and charitable organizations.
- Received new orders, prepared documentation and assigned personnel.
- Coordinated repairs to vehicles to maintain fleet operations for 15 operators.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Education
Bachelor of Arts - Education
Georgia Gwinnett College
Lawrenceville, GA 08.2003 - 01.2006
High School Diploma -
Collins Hill High School
Suwanee, GA 08.2000 - 05.2003
Skills
Prioritizing calls
Trucking dispatching
Relationship building
Customer Relations
Documentation and paperwork
Telephone etiquette
Logistical operations
Dispatching procedures
Timeline
Transportation Dispatcher
Blair Co Logistics
12.2020 - Current
Call Center Representative
First Advantage
08.2019 - 03.2020
Medical Claims Analyst
PRIUM
04.2015 - 12.2018
Office Administrative Assistant
Rudder Refinishing
02.2014 - 10.2015
Service Coordinator
Well Being Hygiene
05.2011 - 02.2015
Bachelor of Arts - Education
Georgia Gwinnett College
08.2003 - 01.2006
High School Diploma -
Collins Hill High School
08.2000 - 05.2003