Steve Blackburn
Chief Operating Officer
Jessup,PA
Summary
Thorough Chief Operating Officer with track record delivering superior results. Focused leader with several years of experience finding innovative ways to grow revenue and increase margins. Well-versed in managing multi-million dollar budgets with full P&L responsibility, negotiating high-level contracts and building lasting relationships with vendors, clients and partners. Ready for challenges and focused on meeting future demands.
Overview
2
2
years of professional experience
Work History
COO
LSEO
Wilkes-Barre, PA
11.2021 - Current
- Refined organizational structure to consolidate, streamline and delineate necessary functions.
- Developed quarterly business plans to evaluate cost and revenue projections.
- Collaborated with Vice President and other management to develop and implement recommendations for service improvement reducing churn to under 4%.
Vice President of Operations
LSEO
Wilkes Barre, PA
09.2020 - 11.2021
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Increased company monthly recurring revenue 67% through performance optimization strategies and efficiency improvements.
- Established clear management goals and devised systems to track results for effective decision making.
- Supported Executive Team in reviewing, identifying and prioritizing strategic initiatives.
Director of Operations
LSEO
Wilkes Barre, PA
01.2020 - 09.2020
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Set team and individual KPIs and provided regular, actionable feedback for 20 person fulfillment team.
Education
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, UTSkills
Operations oversight
Planning and execution
Cost savings and reduction
Personnel development
Staff Management
Timeline
COO
LSEO
11.2021 - Current
Vice President of Operations
LSEO
09.2020 - 11.2021
Director of Operations
LSEO
01.2020 - 09.2020
Bachelor of Science - Business Administration
Western Governors University