Jessica Diaz
Perris,CA
Summary
Highly organized and efficient administrative professional with outstanding record in accurate and extensive experience in health care service. Strong multitasker able to handle various situations and challenges with efficiency and professionalism. Seeking opportunity in a demanding high-paced environment while ensuring high quality care for all patients.
Overview
22
22
years of professional experience
Work History
Patient Liaison
Riverside Medical Clinic (RMC)
Riverside, CA
01.2025 - Current
- Facilitated communication between patients and healthcare providers to enhance care experience.
- Coordinated patient appointments and follow-up communications to ensure timely access to services.
- Managed patient inquiries and concerns, providing accurate information and support.
- Streamlined communication between patients, healthcare providers, and administrative staff for improved care coordination.
Caregiver
IHSS Adult Services Program
Perris, CA
02.2024 - Current
- Assist client with activities of daily living, promoting independence and quality of life.
- Assist with dressing guidance, grooming, meal preparation, and medication reminders.
- Recognize and report abnormalities or changes in patients' health status to case manager.
- Built strong relationship with client to deliver emotional support and companionship.
- Manage patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Food Delivery Driver
Uber Eats
Riverside County
09.2023 - Current
- Manage multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintain high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilize GPS systems effectively for accurate routing and delivery time estimates.
- Provide excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Clerical Coordinator
Hoag Memorial Hospital Presbyterian
Newport Beach, CA
12.2021 - 06.2022
- Maintained composure in dealing with conditions of urgency and in pressure situations.
- Monitored new admissions and discharges to notify nurses and primary care physicians.
- Updated employee and department directories to properly refer visitors and physicians.
- Provided administrative support to staff members.
- Greeted and screened visitors for patient pick up.
- Completed census sheet at end of each shift.
Senior Scheduling Coordinator
PIH Health Hospital
Whittier, CA
08.2017 - 07.2021
- Scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations.
- Coordinated processes and paperwork to meet hospital facility and insurance requirements.
- Arranged hospital admissions for patients.
- Maintained efficient surgery schedule by monitoring daily activities and potential conflicts.
Office Manager
Ken C. Nguyen, DPM, Inc.
La Mirada, CA
02.2004 - 08.2017
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Oversaw office inventory activities including ordering, requisitions, stocking, shipping and receiving.
- Verified insurance benefits, coverage and provided financial counseling for patients.
- Managed budgets, bookkeeping, and office schedule to improve productivity initiatives.
Education
Bachelor of Arts - Business Administration
California State University - Fullerton
Fullerton, CA2008
Associate of Arts - Liberal Arts And General Studies
Santa Ana College
Santa Ana, CA2005
High School Diploma -
Los Amigos High School
Fountain Valley, CA2001
Skills
- Patient Registration
- Insurance Verification
- Epic
- Medical Terminology
- Electronic Health Record
- Customer service
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Patient Liaison
Riverside Medical Clinic (RMC)
01.2025 - Current
Caregiver
IHSS Adult Services Program
02.2024 - Current
Food Delivery Driver
Uber Eats
09.2023 - Current
Clerical Coordinator
Hoag Memorial Hospital Presbyterian
12.2021 - 06.2022
Senior Scheduling Coordinator
PIH Health Hospital
08.2017 - 07.2021
Office Manager
Ken C. Nguyen, DPM, Inc.
02.2004 - 08.2017
Associate of Arts - Liberal Arts And General Studies
Santa Ana College
High School Diploma -
Los Amigos High School
Bachelor of Arts - Business Administration
California State University - Fullerton