Dedicated Patient Care Liaison with 10+ years of healthcare, patient registration, customer service, and call center experience. Skilled in patient scheduling, insurance verification, demographic verification, EPIC, NaviNet, EMR/EHR documentation, HIPAA compliance, and high-volume patient support.
Work History
Patient Liaison
3 Years 6 Months
Mid Atlantic Retina | 02.2023 - 08.2026
Verify insurance eligibility through NaviNet.
Update demographics and medical records.
Handle high-volume patient calls while maintaining HIPAA compliance.
Assist with referrals, appointment changes, and patient inquiries.
Part-Time Sales Associate
2 Years 9 Months
Family Dollar | 08.2020 - 05.2023
Call Center Representative
9 Months
ReclaimAbility Pain Services | 05.2022 - 02.2023
Scheduled patient appointments.
Verified patient information and documented interactions.
Delivered excellent customer service in a fast-paced healthcare environment.