Professional Summary
Overview
Work History
Education
Skills
Timeline

Gabriella Guzman

Mid Atlantic Retina
Camden
9
years of professional experience

Dedicated Patient Care Liaison with 10+ years of healthcare, patient registration, customer service, and call center experience. Skilled in patient scheduling, insurance verification, demographic verification, EPIC, NaviNet, EMR/EHR documentation, HIPAA compliance, and high-volume patient support.

Work History

Patient Liaison

3 Years 6 Months
Mid Atlantic Retina | 02.2023 - 08.2026
  • Verify insurance eligibility through NaviNet.
  • Update demographics and medical records.
  • Handle high-volume patient calls while maintaining HIPAA compliance.
  • Assist with referrals, appointment changes, and patient inquiries.

Part-Time Sales Associate

2 Years 9 Months
Family Dollar | 08.2020 - 05.2023

Call Center Representative

9 Months
ReclaimAbility Pain Services | 05.2022 - 02.2023
  • Scheduled patient appointments.
  • Verified patient information and documented interactions.
  • Delivered excellent customer service in a fast-paced healthcare environment.

Health Benefits Specialist

9 Months
Willis Towers Watson | 08.2021 - 05.2022

Direct Support Professional

3 Years 4 Months
Durand Inc. | 09.2017 - 01.2021

Education

High School Diploma

Christus Academy High School

Skills

Patient Registration
Patient Check-In/Out
Insurance Verification
Insurance Eligibility
EPIC
NaviNet
EMR/EHR
Appointment Scheduling
HIPAA
Medical Terminology
Referrals
Co-Pay Collection
Data Entry
Outlook
Microsoft Office

Timeline

Patient Liaison

Mid Atlantic Retina
02.2023 - 08.2026Read More

Call Center Representative

ReclaimAbility Pain Services
05.2022 - 02.2023Read More

Health Benefits Specialist

Willis Towers Watson
08.2021 - 05.2022Read More

Part-Time Sales Associate

Family Dollar
08.2020 - 05.2023Read More

Direct Support Professional

Durand Inc.
09.2017 - 01.2021Read More

Christus Academy High School

High School Diploma
Read More
Gabriella Guzman