Sheneka Burke
Deerfield Beach,FL
Summary
Driven professional with a comprehensive background at Pediatric Associates, excelling in roles from Medical Assistant to Patient Account Representative. Demonstrated expertise in HIPAA Compliance and a strong capacity for empathy, significantly enhancing patient trust and streamlining billing processes. Achieved notable improvements in insurance claim efficiency and patient account management, fostering positive outcomes and efficient healthcare delivery. Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties. Motivated Patient Account Representative offering 25+ years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills.
Overview
19
19
years of professional experience
Work History
Patient Account Representative
Pediatric Associates
08.2017 - Current
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
Case Manager/Asthma Health Educator
Pediatric Associates
05.2007 - 07.2017
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Medical Assistant
Pediatric Associates
01.2006 - 04.2006
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms
- Performed routine laboratory test
- Administer vaccines
- Measure vital signs such as temperature, blood pressure, weight & height, head circumferance
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Medical Assistant
Sandford Brown Institute
Lauderdale Lakes, FL03.2004
Skills
- HIPAA Compliance
- Insurance Verification
- Insurance Billing
- Medical Billing
- Follow-up skills
- Medical Billing Understanding
- Strong empathy
Timeline
Patient Account Representative
Pediatric Associates
08.2017 - Current
Case Manager/Asthma Health Educator
Pediatric Associates
05.2007 - 07.2017
Medical Assistant
Pediatric Associates
01.2006 - 04.2006
Medical Assistant
Sandford Brown Institute
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