Amya Jeter
Plato's Closet
Newport News,VA
8
years of professional experience
Accomplished Marketing professional with demonstrated success in developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager proficient in building teams and motivating personnel to new levels of performance.
Authorized to work in the US for any employer
Work History
Assistant Manager
4 Years 4 Months- Assist the Retail Store Manager in planning and implementing strategies to attract customers
- Coordinate daily customer service operations (e.g. sales processes, orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives
- Monitor and maintain store inventory
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing Sales Associates
- Communicate with clients and evaluate their needs
- Analyze consumer behavior and adjust product positioning
- Handle complaints from customers
Key Holder/Sales Associate
4 Months- Arriving early to open the store and start preparations for the day.
- Leaving late to close the store.
- Assisting with customer service.
- Ensuring that the store is clean and organized.
- Managing the alarm system, including setting and disarming it.
- Ensuring that the security system is in working order.
- Assisting cashiers in periods of high customer volume.
- Supervising the cleaning and delivery staff and overseeing them outside of business hours.
- Identifying problems with working conditions and reporting them to management.
- Offering support and training to new employees.
- Performing product demonstrations to customers.
- Assuming managerial responsibilities in the event of management absentees.
- Responding to phone calls.
Sales Associate
3 Months- Handled in-store returns
- Completed in-store purchases
- Audited and organized the whole store on a daily basis
- Worked in sales, selling trendy clothes and accessories
- Replenished merchandise
Server
1 Year- Studio Movie Grill - CHARLOTTE Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales from $12 to $15 by upselling Coconut chicken tenders and shrimp to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Hostess
2 Months- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Games Host
4 Months- Games Operation: Responsible for enforcing rules, awarding prizes and other supervisory assigned tasks as related to Games Operations.
- Cash Handling/Inventory: Responsible for till and inventory management which includes creating sales, completing cash transactions and physical inventory counts.
- Cleanliness: Maintains cleanliness and organization throughout each shift in each assigned location.
Education
High School Diploma
Skills
Cash Handling
Communication skills
Customer satisfaction
Recordkeeping and bookkeeping
Flexible and adaptable
Customer service oriented
Marketing and sales experience
Computer application knowledge
Inventory monitoring
Team contribution
Microsoft Word
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Manager
Plato's Closet
06.2022 - CurrentRead More
Key Holder/Sales Associate
Plato's Closet
06.2022 - 10.2022Read More
Sales Associate
Plato's Closet
01.2022 - 04.2022Read More
Hostess
Denny's
07.2019 - 09.2019Read More
Server
Studio Movie Grill
12.2018 - 12.2019Read More
Games Host
Busch Gardens
04.2018 - 08.2018Read More
Menchville High School
High School Diploma
Read More