Dacey Beard-Wells
Grand Rapids,United States
Summary
Dedicated employee pursuing employment options where good customer service and positive attitude will make a difference. 16 years power generation experience. Knowledgeable with both customer and technician satisfaction.
Overview
17
17
years of professional experience
Work History
Field Service Technician
Total Energy Systems
Grand Rapids, MI
05.2023 - Current
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
- Performed preventative maintenance and repairs on a variety of generator models, including Cummins, Kohler, Generac, and more.
- Provided technical support to customers over the phone and via email.
- Prepared detailed reports documenting service activities performed on each job site.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Completed all necessary paperwork for service calls in a timely manner.
Field Service Technician
Cummins Sales and Service
Grand Rapids, MI
05.2008 - 05.2023
- Performed preventative maintenance on equipment to ensure optimal performance.
- Performed periodic oil changes on diesel engines as part of preventive maintenance routine.
- Replaced defective parts such as alternators, voltage regulators, starters, and fuel pumps.
- Conducted troubleshooting activities to diagnose mechanical or electrical issues with generators.
Education
Associate of Applied Science -
Ferris State University
Big Rapids, MI05-2009
Skills
- Customer training
- Technical support
- Project management
- Positive attitude
- Record keeping
- Workflow management
- Teamwork and coordination
- Prioritization and time management
Timeline
Field Service Technician
Total Energy Systems
05.2023 - Current
Field Service Technician
Cummins Sales and Service
05.2008 - 05.2023
Associate of Applied Science -
Ferris State University
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