Dachena Valcin
Miami
Summary
Results-driven administrative and operations professional with over 10 years of progressive experience in management support, payroll administration, customer service, inventory control, and public-sector operations. Demonstrated ability to perform work independently, interpret and apply policies, prepare accurate reports, coach and supervise staff, and support leadership decision-making. Currently enrolled in a police academy, positioning for future law enforcement roles. Highly adaptable, detail-oriented, and effective in regulated, fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Non-Certified Police Officer
City of Miramar Police Department
01.2025 - 05.2025
- Participated in structured law enforcement training covering Florida statutes, criminal law, constitutional law, and ethics.
- Completed coursework in patrol procedures, report writing, arrest procedures, and officer safety in accordance with state and local standards.
- Practiced defensive tactics, use-of-force decision-making, and de-escalation techniques in controlled training environments.
- Received training in radio communications, incident response, and situational awareness.
- Conducted mock scenarios and practical exercises involving traffic stops, field interviews, and call response under instructor supervision.
- Learned and applied community policing principles, emphasizing professionalism, public interaction, and conflict resolution.
- Maintained physical fitness standards and participated in defensive readiness and endurance training.
- Demonstrated adherence to chain-of-command, discipline, accountability, and ethical conduct expected of law enforcement personnel.
- Prepared written assignments and training reports documenting scenarios, observations, and learning outcomes.
- Hours per week: 40
- Supervisor: Available upon request | May Contact: Yes
- Duties & Broward County / South Florida Police Academy
- Status: In Progress
Management in Training (MIT)
City Furniture
01.2022 - 01.2025
- Performed management-level operational oversight supporting daily business functions, staff performance, and customer engagement processes.
- Executed management engagement protocols, including floor leadership, staff direction, issue resolution, and real-time decision-making.
- Oversaw inventory management processes, including stock verification, coordination with warehouse personnel, discrepancy resolution, and adherence to inventory control procedures.
- Coached, trained, and mentored staff on performance standards, customer service expectations, sales processes, and policy compliance.
- Monitored employee performance and provided feedback to support development, accountability, and corrective actions.
- Managed opening and closing procedures, including securing the facility, reconciling transactions, verifying documentation accuracy, and ensuring compliance with internal controls.
- Ensured compliance with corporate policies, safety regulations, and loss-prevention standards.
- Prepared operational and performance reports to support management analysis and decision-making.
- Hours per week: 40
- Supervisor: Available upon request | May Contact: Yes
Sales Associate
City Furniture
01.2019 - 08.2021
- Delivered high-quality customer service, addressing inquiries and resolving concerns professionally.
- Processed sales transactions, financing applications, invoices, and delivery coordination.
- Maintained accurate customer and transaction records.
- Utilized technology-based systems to present product options and pricing.
- Consistently exceeded sales goals, contributing to a 20% increase in store revenue.
- Implemented follow-up strategies that improved customer conversion rates by 30%.
- Supported inventory tracking, merchandising standards, and showroom organization.
- Hours per week: 40
- Supervisor: Available upon request | May Contact: Yes
Payroll Specialist
Balance Staffing
04.2014 - 11.2018
- Processed payroll using ADP, Kronos, UKG, Oracle, and QuickBooks while ensuring compliance with federal and state regulations.
- Maintained accurate payroll records and confidential employee documentation.
- Responded to payroll inquiries, achieving a 98% resolution rate.
- Prepared payroll and compliance reports for management review.
- Improved payroll data accuracy by 20% through process improvements and validation procedures.
- Collaborated with HR and leadership to resolve discrepancies and strengthen internal controls.
- Hours per week: 40
- Supervisor: Available upon request | May Contact: Yes
Beauty Specialist
Duty Free Americas
02.2010 - 04.2014
- Provided customer service in a regulated retail environment.
- Maintained inventory records and supported stock control procedures.
- Trained and mentored new staff on customer engagement and product knowledge.
- Assisted with sales reporting and administrative tasks.
- Ensured compliance with company policies and safety standards.
- Hours per week: 40
- Supervisor: Available upon request | May Contact: Yes
Education
Bachelor of Arts - Business Administration & Management
Broward College
Fort Lauderdale, FLAssociate of Arts - Business Administration
Broward College
Hollywood, FLPolice Academy Training - undefined
Miami-Dade Police Academy
Miami, FLSkills
ADP Vantage Kronos UKG Oracle QuickBooks Microsoft Word Excel Outlook Report Generation Systems
Certification
- Certified Notary Public
- Hospitality & Tourism Management
Languages
Creole
Full Professional
Timeline
Non-Certified Police Officer
City of Miramar Police Department
01.2025 - 05.2025
Management in Training (MIT)
City Furniture
01.2022 - 01.2025
Sales Associate
City Furniture
01.2019 - 08.2021
Payroll Specialist
Balance Staffing
04.2014 - 11.2018
Beauty Specialist
Duty Free Americas
02.2010 - 04.2014
Bachelor of Arts - Business Administration & Management
Broward College
Associate of Arts - Business Administration
Broward College
Police Academy Training - undefined
Miami-Dade Police Academy