Dacia Henderson
Apopka
Summary
I am a detail-oriented individual experienced in hospitality and customer service. I have exceptional problem-solving and multitasking skills, with a demonstrated ability to handle challenging situations. Committed to providing superior customer service and creating a welcoming and enjoyable atmosphere for guests. Skilled at efficiently seating guests and taking reservations, as well as managing server sections and maintaining a organized and safe dining area.
Overview
6
6
years of professional experience
Work History
Server
First Watch
Altamonte Springs
01.2025 - Current
- Take guest orders, deliver food and beverages promptly, and ensure customer satisfaction
- Build relationships with guests and resolve issues with professionalism and care
- Maintain clean and organized work areas; assist with opening/closing duties
- Operate POS system accurately and efficiently
Hostess / Busser / Foodrunner
Universal Studios
Apopka
03.2023 - Current
- Greet and seated guests, managed waitlists, and provided accurate wait times
- Support servers by clearing and resetting tables quickly to keep the dining area flowing
- Run food from kitchen to guests efficiently and verified correct orders
- Maintain a clean and welcoming front-of-house environment
- Communicate with kitchen and front-of-house staff to ensure smooth service
Gym Associate
Planet Fitness
Fayetteville
11.2022 - 02.2023
- Demonstrated excellent customer service skills by greeting and assisting members in a friendly and professional manner
- Signed up new members and made changes to existing member accounts
- Increased membership by conducting facility tours
- Maintained cleanliness of gym equipment, locker rooms, and other areas of the facility
Nanny
Independent business
Cameron
06.2022 - 09.2022
- Ensured safety at all times by following health guidelines and protocols set forth by the family
- Collaborated with parents to develop and implement discipline programs to promote desirable child behavior
Housekeeper
Distinctive Kleen
Cameron
05.2022 - 09.2022
- Worked independently with minimal supervision while completing assigned tasks on time
- Delivered exceptional attention to detail while performing routine cleaning duties in high-traffic areas of the property
- Disinfected surfaces using appropriate cleaning solutions according to safety protocols
- Disinfected and mopped bathrooms to maintain sanitary and clean conditions
- Efficiently completed daily tasks such as dusting, vacuuming carpets and rugs, washing windows, and polishing furniture
- Provided superior customer service by promptly responding to requests from guests or homeowners
Food Service Cashier
Taco Bell
Ocoee
05.2019 - 08.2021
- Managed large amounts of cash accurately during busy hours in a fast-paced environment
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Operated cash register and accurately processed payments, returns, and exchanges
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Resolved customer complaints professionally in accordance with company policy
Education
High School Diploma -
OverHills High
Cameron, NC03.2022
Skills
- Greeting and Escorting Guests
- High-Volume Dining
- Reservation Documentation
- Seating Assignment Preparation
- Table Setting Arrangements
- Guest Accommodations
- Hospitality and Accommodation
References
References available upon request
Timeline
Server
First Watch
01.2025 - Current
Hostess / Busser / Foodrunner
Universal Studios
03.2023 - Current
Gym Associate
Planet Fitness
11.2022 - 02.2023
Nanny
Independent business
06.2022 - 09.2022
Housekeeper
Distinctive Kleen
05.2022 - 09.2022
Food Service Cashier
Taco Bell
05.2019 - 08.2021
High School Diploma -
OverHills High