Summary
Overview
Work History
Education
Skills
Timeline
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Lauren VanZant

Lauren VanZant

Columbia,Missouri

Summary

Motivated professional with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience

Work History

Server

Huddle House
01.2023 - 07.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Hostess/To-Go Specialist

Olive Garden
09.2021 - 11.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Insured quality and timeliness of all to-go orders sent through.

Education

Bachelor of Arts - Psychology

University of Missouri - Columbia
Columbia, MO
05.2027

High School Diploma -

Maroa-Forsyth High School
Maroa
05.2023

Skills

  • Transactions and Cash Handling
  • Guest Relations
  • Greeting and Escorting Guests
  • Safe Food Handling
  • Interactive Communication Skills
  • Order Accuracy and Delivery
  • Service Prioritization
  • Adaptable and Flexible

Timeline

Server

Huddle House
01.2023 - 07.2023

Hostess/To-Go Specialist

Olive Garden
09.2021 - 11.2022

Bachelor of Arts - Psychology

University of Missouri - Columbia

High School Diploma -

Maroa-Forsyth High School

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Lauren VanZant