Dacoda Melton
Clinton,IA
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making skills.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Jimmy John's
Clinton, IA
05.2023 - Current
- Established processes for monitoring customer satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Yard Hand
Longview decks
Longview, TX
11.2022 - 05.2023
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Maintained equipment by inspecting and performing simple repairs.
- Maintained records of tools and materials used in the yard.
- Stacked pallets neatly to maintain organization of yard.
- Loaded material onto trucks and secured for transport.
- Loaded and emptied trailers and vehicles.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Moved large items with forklifts and pallet jacks.
Education
High School Diploma -
Hallsville High School
Longview, TX05-2022
Skills
- Customer satisfaction
- Complaint resolution
- Employee mentoring
- Operational standards
- Team leadership
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Adaptation to change
- Adaptability and flexibility
Timeline
Assistant Manager
Jimmy John's
05.2023 - Current
Yard Hand
Longview decks
11.2022 - 05.2023
High School Diploma -
Hallsville High School