Years of Customer Service
Dadisi Goodwin
Remote Call Center/LIVE CHAT
Las Vegas,NV
Summary
Experienced in customer service and virtual communication. Goal oriented with great time management, excellent phone etiquette, ability to multitask on two monitors and work remotely. Ability to resolve conflict and build rapport.
Overview
20
20
6
6
Remote - Live Chat
2
2
Secondary Education
Work History
Remote - Key Processor
American Recovery Services
Las Vegas , NV
10.2022 - Current
- Process key quotes after repossession.
- Answer inbound calls and respond to emails.
- Approve/Deny key fee amounts and send invoices.
- Operate different software's daily. E-Tracker Launcher, RDN, Acsentis, HTL, Aango & Webex by Cisco.
Remote - Patient Scheduler
ASPEN DENTAL MANAGEMENT, INC.
Las Vegas , NV
2021.10 - 2022.09
- Worked remotely as a new patient scheduler answering heavy volume of, emails, chats and calls.
- Scheduled at least 600 patients per month for 1004 offices doing business as Aspen Dental in the US.
- Promoted high customer satisfaction by resolving problems and educating the patients on dental products.
Remote - Scheduler
SANDERS RV's
College Park , GA
01.2013 - 09.2021
- Answered calls, emails and scheduled appointments.
- Provided pricing, exceptional customer service and created a wait list as needed to keep the camping site full.
- Resolved problems, and assisted with online rental payments as needed. Approved to work remotely in 3 states remotely.
Education
Technical Diploma And A.A - Medical Assistant - Cardiac Technician
Associated Technical College
Los Angeles, CA 04.1994 - 05.1996
State Certification - Nursing Assistant
Murray Career Institute
Atlanta, GA 09.2012 - 12.2012
Skills
- Customer Data Confidentiality
- Remote Scheduling
- LIVE Chat
- Multitasking and Prioritization
- Customer Service
- Call Documentation
- Training
- Sales
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Exceeded monthly goals and the employers expectations.
- Created a highly effective system that allows me to multitask.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If I am worth being judged before you get to know me,
then you're one of the lucky ones to find a rare GEM.
Chekesha Dadisi Goodwin
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