Dadou Francinord
Miami Gardens,FL
Summary
Certified Pharmacy Technician with extensive experience in pharmacy operations and 8+ years in customer service. Skilled in prescription processing, patient communications and collaborating with healthcare teams to ensure accuracy and compliance. Fluent in English and Creole with proven ability to thrive in high volume fast-paced environments while maintaining data integrity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
10.2023 - Current
- Accurately enter and process prescriptions based on Provider's instructions for label print out and patient use.
- Provide high-quality support to a high volume of patients by updating prescription statuses and navigating pharmacy systems to resolve patients request and concerns.
- Assist the Leadership team to devise systems that minimize discrepancies on patient information technicians receive and the the information the pharmacy's receive.
- Maintain Upmost confidentiality and remain compliant with HIPAA regulations during any communication with patient.
Customer Service Retention Specialist
T-Mobile
03.2021 - 09.2023
- Resolved complex billing issues and provided clear, accurate support to customers with account-related inquires.
- Utilized the company's systems efficiently for accurate record-keeping of client interactions, to better improve customer experience.
- Offered solutions that benefit both the company and its customers when handling cancellations or refunds requests.
- Retained customers through exceptional service, and collaborated with other departments when necessary.
- Recognized for exceeding performance goals and delivering professional quality support in inbound call environment.
Concierge Representative
Shorecrest
11.2019 - 01.2021
- Handled guest complaints with professionalism, resolving issues quickly to maintain high levels of satisfaction.
- Utilized front desk operations for improved efficiency and reduced wait times for guests.
- Maintained up-to-date knowledge of area attractions and events to provide accurate information to guests.
- Collaborated with team members to ensure consistent delivery of exceptional customer service.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Education
Associate of Science - Business Administration And Management
Miami Dade College
Miami, FL05-2018
Skills
- Prescription Data entry
- Patient Communication
- Understanding of HIPAA compliance
- Pharmacy Software Proficiency
Certified Pharmacy Technician (CPhT)
- Conflict resolution
- Effective retention techniques
- Detail Oriented
- Strong interpersonal and team collaboration skills
- Fluent in English and Creole
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Walgreens
10.2023 - Current
Customer Service Retention Specialist
T-Mobile
03.2021 - 09.2023
Concierge Representative
Shorecrest
11.2019 - 01.2021
Associate of Science - Business Administration And Management
Miami Dade College
Similar Profiles
Stefan Carter Jr.Stefan Carter Jr.
Stocker at WalgreensStocker at Walgreens
Caliph SpauldingCaliph Spaulding
Store Manager at WalgreensStore Manager at Walgreens
Myron PearsonMyron Pearson
Pharmacy Technician Trainee at WalgreensPharmacy Technician Trainee at Walgreens