DaeJa Ruffins
Las Vegas
Summary
Equipped with strong problem-solving abilities for remote and site based systems, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
CVS (remote)
09.2021 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Maxim Healthcare (remote)
05.2019 - 06.2021
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Sitel (remote)
12.2016 - 06.2018
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved resolution time with effective problem-solving for customer complaints.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Education
High School Diploma - General Studies
Eastside High School
05.2010
Skills
- Remote communication
- Collaboration tools
- Typing 35-40 wpm
- Remote training and e-learning delivery
- Data entry
- Active listening
- Problem resolution
- Problem-solving skills
- Verbal and written communication
- Excellent Customer service
- Time management
- De-escalation techniques
Timeline
Customer Service Representative
CVS (remote)
09.2021 - 10.2023
Customer Service Representative
Maxim Healthcare (remote)
05.2019 - 06.2021
Customer Service Representative
Sitel (remote)
12.2016 - 06.2018
High School Diploma - General Studies
Eastside High School
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