Itzamarie Vélez Pardo
Casselberry,FL
Summary
Customer-focused veterinary support professional with experience in veterinary clinic operations, customer service, and remote communication. Skilled in client support, scheduling, inventory management, administrative tasks, multitasking, and problem-solving in fast-paced environments. Bilingual in English and Spanish.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
4 Paws Animal Clinic
Winter Park, United States
11.2021 - 05.2026
- Managed client communications through phone, scheduling systems, and in-person support while delivering a positive customer experience.
- Coordinated appointments, patient records, billing, and administrative workflows to support efficient clinic operations.
- Oversaw inventory management, supply tracking, and OSHA compliance processes to maintain organization and workplace standards.
- Resolved client concerns professionally while collaborating with veterinary staff in a fast-paced, multi-tasking environment.
ESL Teacher
VIPKID
09.2019 - 11.2021
- Facilitated engaging online English lessons for diverse learners through interactive methods and culturally relevant content.
- Provided constructive feedback and encouragement to students, creating a positive learning environment that promoted active participation and progress.
- Designed creative games that facilitate language development while also being fun for students.
Waitress
Chili's
Mayagüez
12.2017 - 07.2019
- Managed multiple tables, ensuring timely and accurate order delivery.
- Maintained detailed records of orders, reducing errors significantly.
- Provided tailored menu recommendations, boosting sales.
- Uphold a professional appearance, fostering a welcoming atmosphere.
Veterinary Assistance
Mountain View Veterinary Clinic
Lajas
09.2017 - 07.2019
- Supported veterinarians in exams improving treatment processes.
- Assisted vets in procedures, calming animals, and managing tools efficiently.
- Improved clinic workflow by effectively assisting in animal care.
- Enhanced clinic efficiency through multitasking and compassionate animal care.
Education
BA - Biology, Chemistry
Interamerican University of Puerto Rico
San German05-2018
Skills
- Customer Support
- Chat & Email Communication
- Verbal and Written Communication
- Problem resolution
- Organization and Efficiency
- Remote Communication
- Proficient in Microsoft Office
- Internet Research
- Inventory Management
Languages
Fully bilingual (Spanish & English)
Timeline
Customer Service Representative
4 Paws Animal Clinic
11.2021 - 05.2026
ESL Teacher
VIPKID
09.2019 - 11.2021
Waitress
Chili's
12.2017 - 07.2019
Veterinary Assistance
Mountain View Veterinary Clinic
09.2017 - 07.2019
BA - Biology, Chemistry
Interamerican University of Puerto Rico