Summary
Overview
Work History
Education
Skills
Timeline
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Daelynne Veloz

Deerfield Beach,FL

Summary

High-energy customer service professional with strong ability to multi-task, prioritize and manage time effectively. I am able to adapt to any atmosphere along with all personalities included. Accustomed to being in contact with numerous customers every day, answering questions and meeting diverse needs. I value patience and team work to establish a healthy flow in the work place.

Overview

8
8
years of professional experience

Work History

Server

Top Hat Deli
03.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Food Runner

Corvina Seafood Grill
02.2022 - Current
  • Assisted dining and kitchen areas with supply needs, rotating and restocking items during slow periods
  • Delivered food from kitchen to dining room tables to assist wait staff during dinner shift
  • Retrieved additional condiments, napkins, and drink refills for patrons.

Hostess

Corvina Seafood Grill
02.2021 - 11.2023


  • Took reservations and to-go orders .Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Guest Service Team Member

Target
01.2017 - 01.2021
  • Trained employees to capitalize on sales and service opportunities with proactive approaches
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.

Education

Bachelors Degree -

Florida Atlantic University
Boca Raton, Fl
08.2023

Skills

  • Strong Work Ethic
  • Active listening
  • Patience
  • High-Volume Dining
  • Service Prioritization
  • Cool Under Pressure
  • Guest Satisfaction
  • Warm and Friendly
  • Performance Improvement
  • Operational Efficiency and Safety
  • Daily Specials Memorization
  • Quality Control
  • Guest Relations Management
  • Natural Leadership
  • Conflict and Complaint Resolution
  • Transactions and Cash Handling
  • Anticipating Guest Needs
  • Sales Expertise

Timeline

Server

Top Hat Deli
03.2023 - Current

Food Runner

Corvina Seafood Grill
02.2022 - Current

Hostess

Corvina Seafood Grill
02.2021 - 11.2023

Guest Service Team Member

Target
01.2017 - 01.2021

Bachelors Degree -

Florida Atlantic University

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Daelynne Veloz