Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
References
Work Availability
Timeline
Generic

Daemik Wells

yankton,SD

Summary

Dynamic Computer Technician with a proven track record at Yankton Computers and Network Services, excelling in technical support and hardware repair. Renowned for resolving complex issues and delivering exceptional customer service, I effectively upgraded systems and enhanced user satisfaction, ensuring seamless operations and client trust.

Overview

1
1
years of professional experience

Work History

Computer Technician

Yankton Computers and Network Services
Yankton
02.2025 - 05.2025
  • Diagnosed and resolved hardware and software issues efficiently.
  • Troubleshot complex technical problems related to hardware components, operating systems and applications.
  • Resolved customer complaints regarding the performance of their computers or other devices.
  • Created backup images of customers' data files onto external storage devices.
  • Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.
  • Upgraded computers with new hardware components like processors, RAMs.
  • Provided technical support for client inquiries via telephone and email.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
  • Removed malfunctioning components and replaced with new or refurbished parts.
  • Greeted customers and provided excellent customer service.
  • Collaborated with coworkers to ensure efficient operations during peak hours.
  • Operated cash register to process payment transactions quickly and accurately.

Substitute Head Caretaker

Weishaar Daycare
Bison
01.2018 - 05.2023
  • Assisted Sarah with ground maintenance, snow removal and home repair.
  • The ground maintenance consisted of lawn mowing, weed removal, and maintaining her garden.
  • The snow removal consisted of shoveling snow in drive way and shoveling a wide path to the house.
  • The home repair consisted of any type of help she need to help keep the kids safe while at.

Education

Yankton High School
Yankton

Skills

  • Customer service and support
  • Technical support and troubleshooting
  • Hardware repair and refurbishment
  • Help desk assistance
  • Inbound call management
  • Payment processing and conflict resolution
  • Appointment scheduling
  • Front desk management
  • Driver's license

Hobbies and Interests

  • Gaming online
  • Spending time with family
  • computers

Languages

English
Native/ Bilingual

References

References available upon request.

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Computer Technician

Yankton Computers and Network Services
02.2025 - 05.2025

Substitute Head Caretaker

Weishaar Daycare
01.2018 - 05.2023

Yankton High School

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