Daen Jensen
Summary
Dedicated Customer Service Representative with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Results-driven Coach dedicated to building focused, high-achieving teams through goal-oriented training and mentorship. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Domino's Pizza
09.2020 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
High School Coach
William S Hart School District
08.2022 - Current
- Utilized positive communication to encourage team and promote integrity and respect.
- Taught players how to run specific game plays in order to build cohesive, structured team.
- Collaborated with other coaches to create and execute game plans.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Provided feedback to coaches to improve teaching techniques and increase drive to succeed.
House/Baby/Dog Pet Sitter
Private Practice
01.2018 - Current
- Communicated professionally with pet owners via phone, email, and text.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Responded with calm and professionalism in cases of emergencies arising at or near homes.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Developed and implemented individual care plans tailored to needs of each client.
Education
Associate of Arts - Graphic Design
College of The Canyons
Valencia, CA06.2024
High School Diploma -
Valencia High School
Valencia, CA06.2022
Skills
- Verbal and Written Communication
- Team Analysis
- Retail Sales Customer Service
- Order Processing
- Time Management
- General Automotive Knowledge
- Physically Fit, hardworking
- Critical Thinking
- Goal-Driven
- Physical Stamina
Timeline
High School Coach
William S Hart School District
08.2022 - Current
Customer Service Representative
Domino's Pizza
09.2020 - 08.2021
House/Baby/Dog Pet Sitter
Private Practice
01.2018 - Current
Associate of Arts - Graphic Design
College of The Canyons
High School Diploma -
Valencia High School
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