Summary
Overview
Work History
Skills
Timeline
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Daesha Parks

Fort Smith ,AR

Summary

Dynamic leader and adept communicator with proven expertise in customer service and team leadership honed at Jiffy Trip. Excelled in enhancing customer satisfaction and loyalty, while mentoring new hires with a positive approach. Skilled in cash handling and problem-solving, significantly contributing to team performance and customer retention without relying on numerical percentages.

Overview

10
10
years of professional experience

Work History

Cashier Team Lead

Jiffy Trip
05.2023 - Current
  • Assisted customers by answering questions and fulfilling requests.
  • Increased customer loyalty and retention.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.

Customer Service Representative

Walmart
11.2017 - 01.2021
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Cashier

Hardees Resturamt
04.2015 - 11.2017
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked flexible schedule and extra shifts to meet business needs.

Skills

  • Customer Service
  • Team Leadership
  • Cash Handling
  • Punctual and Reliable
  • Positive Attitude
  • Money Handling
  • Product restocking
  • New Hire Training
  • Merchandise Stocking
  • Customer Assistance
  • Reliable and Responsible
  • Problem-Solving
  • Active Listening
  • Upselling

Timeline

Cashier Team Lead

Jiffy Trip
05.2023 - Current

Customer Service Representative

Walmart
11.2017 - 01.2021

Cashier

Hardees Resturamt
04.2015 - 11.2017

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Daesha Parks