Daesha Thomas

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• Answered telephone calls to offer office information, answer questions and direct calls to staff.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Received, recorded and addressed incoming and outgoing communication via telephone and email.
• Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.

• Generates revenue by making payment arrangements, collecting accounts, and monitoring and pursuing delinquent accounts
• Collects delinquent accounts by establishing payment arrangements with patients, monitoring payments, and following up with patients when payment lapses occur.
• Scheduled consultations for potential customers.
• Acted as first point of contact and set appointments for prospective clients.
• Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
• Set appointments with salespeople and potential customers.
• Assisted office team by making phone calls, copies and appointments.
• Answered phone calls and answered questions from potential customers.

• Took calls from customer requiring support
• Handled inbound calls (60-100 calls daily)
• Professional designation for professionals with enhanced skill training to handle different types of claims
• Areas of study in the Associate in Claims (AIC) program include claim handling principles, managing bodily injury claims, property loss adjusting and liability claim practices.
• Updated claims system to track claim status and provide relevant information to other department.
• Followed up with customers on unresolved issues.

• Assisted retirees that are over the age of 65+ with their application during Annual Enrollment Period
• Restated and re-examined the options that they choose while on the phone with the Benefits Advisors
• Authorized payments for the customer to bind their plan with the insurance carrier
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