DaeShun Pearson
Kennedale,TX
Summary
Dynamic leader with proven expertise in emergency response and customer service, honed as a 911 Dispatcher at Tarrant County Sheriff Department. Excels in critical thinking and computer-aided dispatching, enhancing team efficiency and situational awareness. Demonstrated ability to mentor staff, fostering teamwork and collaboration, while achieving significant improvements in service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Tarrant County Sheriff Department
11.2022 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
Cashier Team Lead
Academy Sports and Outdoors
09.2020 - 12.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Developed strong relationships with repeat customers through friendly service interactions.
Assistant Manager
SUBWAY®Restaurants
07.2018 - 11.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Education
Associate Of Applied Arts - Graphic Design
Tarrant County College District
Fort Worth, TX09.2022
Kennedale High School
Kennedale, TX05.2018
Skills
- Works Well Under Pressure
- Critical Thinking
- Active Listening
- Computer Skills
- Teamwork and Collaboration
- Decision-Making
- Memory retention
- Information Gathering
- Computer-aided dispatching
- Customer Service
- Team Leadership
- Positive Attitude
- Punctual and Reliable
- Flexible Schedule
- Cash Register Operation
- Cash handling expertise
- Heavy Lifting
- Coaching and Mentoring
Certification
- FEMA
- CPR
- TDD/TTY
Timeline
911 Dispatcher
Tarrant County Sheriff Department
11.2022 - Current
Cashier Team Lead
Academy Sports and Outdoors
09.2020 - 12.2022
Assistant Manager
SUBWAY®Restaurants
07.2018 - 11.2020
- FEMA
- CPR
- TDD/TTY
Associate Of Applied Arts - Graphic Design
Tarrant County College District
Kennedale High School
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