Dafne Hernandez
Tempe,AZ
Summary
Adept at enhancing patient experiences and streamlining appointment processes, my tenure at Americas Best Contacts And Eyeglasses honed my skills in insurance verification and patient communication. Leveraging promotional knowledge with a customer-centric approach, I significantly contributed to operational efficiency and customer satisfaction. My expertise encompasses both technical proficiency and empathetic service, ensuring high-quality care and support.
Overview
5
5
years of professional experience
Work History
Receptionist
Americas Best Contacts And Eyeclasses
Mesa, AZ
05.2024 - Current
- Scheduled appointments for clients, customers, and other visitors.
- Verify insurance made sure that patients are in-network or out-of-network.
- Made patients update any paperwork needed for their exam.
- Made phone calls to patients, informing them that they would need a translator to accompany them.
- Dispense lenses for patients coming to pick up their glasses or contacts.
- made sure patients knew of the promotions that the company had and gave options to patients that would best meet the needs.
Ophthalmic Assistant
Arizona Eye Center
Chandler, AZ
03.2023 - 05.2024
- Prepared patient charts prior to each visit including relevant past medical history.
- Performed visual acuity tests, tonometry, refraction, VF, and Fundus/Optos test.
- Educated patients about eye care needs and safety practices related to vision health issues.
- Performed administrative tasks such as filing documents, answering phones.
- Scheduled appointments for patients based on their availability.
- filled out prescriptions for glasses.
- worked with after care for PO1 and PO3 weeks
Ophthalmic Technician
South Western Eye Center
Mesa, AZ
04.2021 - 03.2023
- Assisted ophthalmologists with patient examinations and surgeries.
- Cleaned, sterilized, and maintained ophthalmic instruments according to established protocols.
- Prepared patients and administered basic eye exam tests.
- Observed pupils, visual acuteness and extra-ocular movements to check patient status.
- Interacted with eye care providers to facilitate patient treatment goals.
- Performed a wide range of diagnostic tests such as OCT, visual fields, and fundus photography.
- went out of the country (mexico trip) to help those who needed cataract surgery.
Sales Associat3e
Off Broadway Shoe Warehouse
Tempe, AZ
01.2020 - 03.2021
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed returns, exchanges, and refunds in accordance with company policies.
- key holder for open or close.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
High School Diploma -
Gateway High School
Aurora, CO05-2019
JJ Beauty Institute
Mesa, AZSkills
- Appointment scheduling
- Insurance verification
- Patient communication
- Customer service
- Promotional knowledge
Timeline
Receptionist
Americas Best Contacts And Eyeclasses
05.2024 - Current
Ophthalmic Assistant
Arizona Eye Center
03.2023 - 05.2024
Ophthalmic Technician
South Western Eye Center
04.2021 - 03.2023
Sales Associat3e
Off Broadway Shoe Warehouse
01.2020 - 03.2021
High School Diploma -
Gateway High School
JJ Beauty Institute
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