Summary
Overview
Work History
Education
Skills
Hobbies
References
Timeline
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Dagon Emerson

Issaquah,WA

Summary

Friendly and hands-on Taproom Manager with a strong background in customer service and team leadership. Known for creating a welcoming environment, building strong relationships with guests, and leading teams that keep things running smoothly. Experienced in managing day-to-day taproom operations, training staff, handling inventory, and organizing fun, engaging events. Passionate about craft beer and making sure every customer leaves with a great experience.

Overview

18
18
years of professional experience

Work History

Taproom Manager

Volition Brewing Company
North Bend, WA
07.2019 - Current
  • Supervised daily operations of the taproom, including staffing, scheduling, and customer service.
  • Payroll duties
  • Handling all of the hiring and firing of staff
  • Trained and led a team of bartenders to deliver exceptional guest experiences.
  • Managed inventory, ordering, and restocking of beer and merchandise to maintain optimal supply levels.
  • Oversaw taproom cleanliness, safety, and compliance with health regulations, and alcohol service laws.
  • Coordinated and executed on-site events, private parties, and all reservations.
  • Handled cash and POS transactions, daily sales reconciliation, and financial reporting. Weekly deposits into the bank.

Beertender

POSTDOC BREWING
Redmond, WA
07.2017 - 06.2019
  • Monitor customer flow and interactions to ensure safe, fun and positive experiences
  • Change kegs when needed
  • Educate guests about brewery and beer
  • Ensure that there is appropriate stock levels of beer, soda and cider
  • Collect glassware and wash as needed

Bartender

ZANZIBAR BILLIARDS
Denver, CO
01.2012 - 07.2015
  • Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
  • Serve wine and bottled or draft beer.
  • Clean bars, work areas, and tables.
  • Supervise the work of bar staff and other bartenders.
  • Order liquors and supplies.

Shift Leader

O'REILLY AUTO PARTS
Denver, CO
01.2010 - 01.2012
  • Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
  • Receive and fill telephone orders for parts.
  • Receive payment or obtain credit authorization.
  • Take inventory of stock.
  • Examine returned parts for defects, and exchange defective parts or refund money.
  • Place new merchandise on display.
  • Repair parts or equipment.

Head Waitress

NUCHICKS DINER
Denver, CO
02.2009 - 02.2011
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Collect payments from customers.
  • Take orders from patrons for food or beverages.
  • Clean tables or counters after patrons have finished dining.
  • Prepare tables for meals, including setting up items such as linens, silverware, and glassware.

Senior Team Leader

WATERWAY GAS AND WASH
Denver, CO
09.2007 - 02.2010
  • Scrub, scrape, or spray machine parts, equipment, or vehicles, using scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums, or hoses.
  • Perform quality checks on products and parts.
  • Determine work assignments and procedures.
  • Encourage employees to work harder and be more efficient

Education

High School Diploma -

EAST HIGH SCHOOL
DENVER, CO
05.2006

Skills

  • Strong work ethic
  • Great customer service
  • Friendly
  • Outgoing
  • Multitasking
  • Attention to detail
  • Patience and tolerance

Hobbies

  • Acrylic painting
  • Snowboarding
  • Playing Billiards
  • Mother to 3 wonderful children

References

References available upon request.

Timeline

Taproom Manager

Volition Brewing Company
07.2019 - Current

Beertender

POSTDOC BREWING
07.2017 - 06.2019

Bartender

ZANZIBAR BILLIARDS
01.2012 - 07.2015

Shift Leader

O'REILLY AUTO PARTS
01.2010 - 01.2012

Head Waitress

NUCHICKS DINER
02.2009 - 02.2011

Senior Team Leader

WATERWAY GAS AND WASH
09.2007 - 02.2010

High School Diploma -

EAST HIGH SCHOOL

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