Dahana Polynice
Lehigh Acres,FL
Summary
Dynamic Senior Associate at Great American Bagel with proven expertise in training and mentoring teams to enhance customer satisfaction. Skilled in financial management and workflow optimization, I successfully led projects that improved client engagement and streamlined operations. Bilingual in Creole and English, I excel in communication and fostering collaborative environments.
Professional with strong expertise in strategic analysis and project management, prepared for this role. Proven track record in driving impactful results through effective leadership, cross-functional collaboration, and adaptability to evolving business needs. Skilled in data analysis, process optimization, and stakeholder engagement. Known for reliability and results-focused mindset.
Personable Senior Associate with 2-year background in retail and related positions. Proficient in use and troubleshooting of POS systems. Successful meeting goals through effective team coordination and proactive customer service.
Overview
8
8
years of professional experience
Work History
Senior Associate
Great American Bagel
02.2021 - Current
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Trained and supported new team members, maintaining culture of collaboration.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Completed daily logs for management review.
- Trained and supervised employees on office policies and procedures.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
Cashier
Five Guys
06.2021 - 12.2021
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Sales Associate
Circle K
03.2021 - 08.2021
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cash, card, and check transactions to complete customer purchases.
- Used in-store system to locate inventory and place special orders for customers.
Cashier/ Team Leader /customer Service
Taco Bell Restaurant
09.2019 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier/ Team Leader
Taco Bell
12.2016 - 07.2019
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Implemented loss prevention strategies by monitoring suspicious activity and reporting incidents to management quickly.
- Supported storewide efforts towards achieving sales targets through cross-selling related products or services during checkout process.
- Cultivated strong working relationships with colleagues across departments to facilitate smooth operations.
- Assisted with merchandise restocking as needed, helping maintain optimal product availability on the sales floor.
- Balanced cash registers daily, ensuring accurate financial reporting and timely deposits.
- Reduced cashier errors by implementing comprehensive training programs for new hires.
- Improved team morale through regular feedback sessions, fostering an environment of open communication and support.
Education
Bachelor In Criminal Justice -
Florida SouthWestern College
Fort Myers, FLHigh School Diploma -
Key West High School
Key West, FL05.2018
Skills
- Training and mentoring
- Performance monitoring
- Team leadership
- Team supervision
- Financial management
- Money handling
- Customer service
- Time management
- New hire training
- POS system operation
- Supporting sales staff
- Verbal and written communication
- Workflow management
- Bilingual- Fluent in Creole &English
- Organizational Skills
- Restaurant Experience
- Serving Experience
- Retail Sales
Languages
Creole / English
Native or Bilingual
Timeline
Cashier
Five Guys
06.2021 - 12.2021
Sales Associate
Circle K
03.2021 - 08.2021
Senior Associate
Great American Bagel
02.2021 - Current
Cashier/ Team Leader /customer Service
Taco Bell Restaurant
09.2019 - 07.2021
Cashier/ Team Leader
Taco Bell
12.2016 - 07.2019
Bachelor In Criminal Justice -
Florida SouthWestern College
High School Diploma -
Key West High School
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