Summary
Overview
Work History
Education
Skills
Volunteer Experience
Extracurricular Activities
Awards
Timeline
Generic

Dahila Sievers

Somers,CT

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Hospitality professional with strong background in guest services and event coordination. Skilled providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.

Overview

3
3
years of professional experience

Work History

Hostess

TGI Fridays
03.2024 - 10.2024
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Associate

TjMaxx
10.2021 - 05.2023
  • This job gave me excellent social skills because it was based on giving customers the best experience they could have in the store
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

CCD Aid

All Saints Faith Formation
03.2022 - 05.2022
  • Grade 10, 11
  • 2 Hrs/Week
  • Total Hours: 24

Education

Bachelor's Degree -

Western New England University
Springfield, MA
05.2027

High School Diploma -

Pope Francis Preparatory School
Springfield, MA
06.2023

Middle School Diploma -

St. Martha School
Enfield, CT
06.2019

Elementary School Diploma -

Enfield Montessori School
Enfield, CT
06.2017

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Exceptional communication
  • Efficient collaboration

Volunteer Experience

CCD Aid, All Saints Faith Formation, 28 School St, Somers, CT, 06071, 03/01/22, 05/31/22, 10, 11, 2, 24

Extracurricular Activities

WNE RHA Club, 09/01/23, 05/31/24, 1, 21 Town Softball Team, 03/01/15, 10/31/18, 6, 7, 8, 8, 100

Awards

  • Spanish Scholar Award, 05/01/22, 11
  • National Junior Honor Society, 01/01/19, 7, 8

Timeline

Hostess

TGI Fridays
03.2024 - 10.2024

CCD Aid

All Saints Faith Formation
03.2022 - 05.2022

Associate

TjMaxx
10.2021 - 05.2023

High School Diploma -

Pope Francis Preparatory School

Middle School Diploma -

St. Martha School

Elementary School Diploma -

Enfield Montessori School

Bachelor's Degree -

Western New England University

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Dahila Sievers