Dahmenez Williams
Williamsport,PA
Summary
Dynamic customer service professional with extensive experience at Wawa, excelling in problem resolution and guest services. Proven ability to enhance customer satisfaction through effective complaint handling and team collaboration. Skilled in maintaining product knowledge and ensuring efficient service delivery, consistently receiving positive feedback from customers.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Wawa
Williamsport, PA
12.2024 - Current
- Assisted high volumes of customers daily, ensuring satisfaction through positive interactions.
- Resolved customer complaints professionally, achieving satisfactory outcomes and favorable feedback.
- Maintained extensive product knowledge to deliver accurate information to customers.
- Responded to customer telephone inquiries promptly, minimizing on-hold wait times.
- Made food and drinks, grabbed items for customers for mobile orders.
Team Member
Knotz Pretzels
Williamsport, PA
07.2024 - 12.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Made pretzels
Crew Team Member
McDonald’s
Williamsport, PA
11.2022 - 05.2024
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- I made food/drinks and was mainly a cashier
Education
Williamsport Area Highschool
Williamsport, PA06.2025
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Complaint handling
- Guest services
- Stock replenishment
Timeline
Customer Service Associate
Wawa
12.2024 - Current
Team Member
Knotz Pretzels
07.2024 - 12.2024
Crew Team Member
McDonald’s
11.2022 - 05.2024
Williamsport Area Highschool