Daia Navarro
Ennis ISD
Ennis,TX
7
years of professional experience
I am a motivated and dependable individual seeking an opportunity to utilize strong communication, organizational, and problem-solving skills while contributing to the success of a growing organization.
Work History
Substitute Teacher
10 Months- Deliver instruction: Implement lesson plans left by the regular teacher, ensuring students continue their learning.
- Classroom management: Maintain a safe, orderly, and positive learning environment by managing student behavior and enforcing school policies.
- Administrative tasks: Take attendance, assign homework, and document daily activities, incidents, and student progress.
- Student supervision: Supervise students during classes, lunch, recess, and other school-related activities.
- Communication: Communicate with school staff, administrators, and sometimes parents about student performance or behavior.
- Adaptability: Adapt teaching methods and materials to meet the needs of different students and subjects.
Customer Service Representative
2 Years 9 Months- Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience.
- Manage difficult or emotional customer situations, responds promptly to customer needs and responds to requests for service and assistance.
- Provide accurate information about products and services to the customer.
- Accurately document all calls and account information.
- Identify and educate customers on services/products with the intent of suggestive.
- Upselling.
- Process customer payments.
- Perform outbound collection calls.
- Review, monitor, and follow up on any assigned accounts as appropriate.
- Protect customer information by keeping all information confidential.
- Update job knowledge by attending training and educational opportunities.
- Perform other assignments and duties as directed by supervisor.
Central Juror Bailiff
2 Years 11 Months- Juror Management and Escort: Greet and assemble prospective jurors in the jury assembly room. Escort jurors to and from the courtroom, deliberation room, restrooms, and for meals or other events during the trial.
- Maintaining Isolation and Impartiality: Prevent jurors from having any contact or discussion with attorneys, litigants, witnesses, spectators, or the public. This includes monitoring corridors and the jury room during recesses and, if required, guarding a sequestered jury's lodging.
- Courtroom Operations Support: Assist in the jury selection process (voir dire), prepare the deliberation room with necessary supplies (water, notepads), and administer oaths to jurors and sometimes witnesses.
Education
Basics
- A-B honor roll throughout high school
- Medical program since my freshman year
Skills
Customer service
Communication skills
Bilingual
Microsoft excel
Microsoft word
Time management
Leadership
Computer literacy
Guest services
Classroom management
Relationship building and management
Adaptable
Positive reinforcement
Verbal and written communication
Group instruction
Languages
Spanish
English
Interests
I firmly believe that the best things in life are free. Outside of my career
you can find me being a mom I have 4 beautiful kids that god has blessed me with and that also keep me very busy on my free time with sports events
school events
vacations
family time. Without them I wouldn't be able to keep going in life. I appreciate everything life has giving me and i always consider the big and small things as each day comes.
Timeline
Substitute Teacher
Ennis ISD
08.2025 - CurrentRead More
Customer Service Representative
Frontier Waste Solutions
02.2022 - 11.2024Read More
Central Juror Bailiff
Bexar County Courthouse
02.2019 - 01.2022Read More
Thomas A. Edison High School
Basics
Read More